Express Oil Change & Tire Engineers

I was out of town for work and had car troubles. They took my car right in, diagnosed the problem, and replaced the broken part to get me back on the road. Very professional and excellent service.
Apr 8th, 2024

Hi Spencer, we're sorry you were dissatisfied with our staff and experience during your service. The assistant manager was correct in advising, we do not install/mount used tires. It appears one of us has incorrect information. Your manager informed me yesterday that you do install/mount and repair used tires. You take off flats you repair them you reinstall them correct. Your assistant manager lied to me and if he will lie to me he will lie to anyone. After I called him out on the lies he told and requested his manager then he encouraged me to bring everything up for him to look at it. Then your manager told me that they do on a case by case basis swap out tires and rims and had they known I was a long standing customer it would not have been a problem.What really disgusted me was your assistant manager didn't think I was smart enough to know what he was saying...like I said if he will lie to me he will lie to anyone. I have remedied this situation by no longer using you. However I will repeat this truth to everyone I come in contact with Just got off the phone with Trey, claims to be the assistant manager. Called to have my tires put on new rims and reinstalled on the vehicle...Trey tells me he doesn't have a machine for that, I call him out on the lie he just told, he doubles down and tells me he doesn't reinstall used tires...you sold me the tires. I ask to speak with the manager he informed me he is the assistant manager and will provide me no information for the manager. I have used this company for over 10 years. It concerns me that Trey would lie over such a simple maintenance act. If Trey will lie to me about something this simple what will he tell you about service or maintenance in order to gouge you. Be very careful when dealing with Trey if he thinks he can lie to you and you have no knowledge, he will. I suggest you do as I have and move your business anywhere else...I used PepBoys to complete this simple task...can't stand a person that lies, be careful if you are using Trey for anything..
Apr 7th, 2024

Apr 4th, 2024

What a great experience coming to this place! We're heading home on a 17 hr trip back to Wisconsin and I just wish I could ball Michael up and take him with us. He gave us fantastic service, checking additional items for safety before our long trip. Not to mention how handsome he is and how delicious he smelled. I'd let that strapping lad and his big brown eyes change my fluids anytime! Highly recommended this place.
Apr 2nd, 2024

Mar 26th, 2024