Chamber of Commerce

      New Horizons Credit Union Call Center - No Transactions

      ( 41 Reviews )

      New Horizons Credit Union Call Center - No Transactions
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      Hours

      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      3.0 - (41 reviews)
      17
      3
      2
      2
      17
      Read Our 41 Reviews

      Chamber Rating

      3.0 - (41 reviews)
      17
      3
      2
      2
      17
      › ‹
      • Virginia Boyd

        On hold for almost an hour. I have bragged on this place for years but service the past 6 months have been better. I will be holdinguntil one they close for the weekemd or two someone calls me other phone. We will see.
        Dec 13th, 2023

      • Doug Hartley

        Worst customer service experience. In a branch or trying to contact by phone, they are terrible.. They have good rates on new car loans but terrible service. No apologizes needed, just hire people that care, or at least act like they care.
        Nov 29th, 2023

      • JoAnn baluyut

        thank you Kaitlyn Ray for a great job with our loan, it was nice to have a kind person, and so caring, thanks
        Nov 24th, 2023

      • Lauren Gibson

        Absolutely love every teller and loan officer I've dealt with in my 10+ years of banking with New Horizon's. My issue is the customer support when you call the main branch line. You can stay on hold for hours! I have a simple question, yet I can't get anyone to answer the line. I cheated and went to collections and of course someone answered right away but refused to help and now I'm on hold again.... Customer service is everything when you're such a small bank. What if I needed to report fraud and couldn't get someone on the phone for hours??? This is unacceptable. Update: Over an hour and a half of waiting and no answer. Finally set up a call back from the answering service. Let's see how long it takes for a call back...
        Sep 28th, 2023

      • Michael Hudnell

        I used to love this credit union. But after a while, they would not update my debit card to my account. I have been with them over 10 yrs. They would not even issue me a regular ATM card. No access to my funds unless I visit a branch. Talk about inconvenience! In lieu of their failure to work with me, I most likely will close my account and move to another credit union. Even my bank is much better. I've never had any issues with my bank.
        Aug 25th, 2023

      Read Our 41 Reviews

      About
      New Horizons Credit Union Call Center - No Transactions

      New Horizons Credit Union's history offers a unique story of progress and growth. We were chartered on January 31, 1950 as H & W Company Credit Union (Hollingsworth & Whitney Co.) which was a paper mill company that moved a division from Waterville, Maine to Mobile, AL. Then, later the company merged with Scott Paper Company at which time we became known as Scott Southern Division Employees Credit Union and soon after - simply Scott Credit Union, and our core field of membership was the Scott Paper Company employees and their families for over forty years, but change was coming.

      Contact Info

      Services

      • Credit Unions
      • Banks
      • Financial Services

      Languages

      • English

      Payment Methods

      • We accept all major credit cards.

      Questions & Answers

      Q What is the phone number for New Horizons Credit Union Call Center - No Transactions?

      A The phone number for New Horizons Credit Union Call Center - No Transactions is: (251) 316-3240.

      Q Where is New Horizons Credit Union Call Center - No Transactions located?

      A New Horizons Credit Union Call Center - No Transactions is located at 622 Azalea Road, Mobile, AL 36609

      Q What is the internet address for New Horizons Credit Union Call Center - No Transactions?

      A The website (URL) for New Horizons Credit Union Call Center - No Transactions is: https://www.newhcu.org/

      Q What days are New Horizons Credit Union Call Center - No Transactions open?

      A New Horizons Credit Union Call Center - No Transactions is open:
      Wednesday: 9:00 AM - 5:00 PM
      Thursday: 9:00 AM - 5:00 PM
      Friday: 9:00 AM - 5:00 PM
      Saturday: Closed
      Sunday: Closed
      Monday: 9:00 AM - 5:00 PM
      Tuesday: 9:00 AM - 5:00 PM

      Q How is New Horizons Credit Union Call Center - No Transactions rated?

      A New Horizons Credit Union Call Center - No Transactions has a 3.0 Star Rating from 41 reviewers.

      Hours

      Wednesday:
      9:00 AM - 5:00 PM
      Thursday:
      9:00 AM - 5:00 PM
      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      Closed
      Sunday:
      Closed
      Monday:
      9:00 AM - 5:00 PM
      Tuesday:
      9:00 AM - 5:00 PM

      Ratings and Reviews
      New Horizons Credit Union Call Center - No Transactions

      Overall Rating

      Overall Rating
      ( 41 Reviews )
      17
      3
      2
      2
      17
      Write a Review

      Virginia Boyd on Google

      image On hold for almost an hour. I have bragged on this place for years but service the past 6 months have been better. I will be holdinguntil one they close for the weekemd or two someone calls me other phone. We will see.

      Business Response on Google Dec 13th, 2023
      Dear Virginia Boyd: We sincerely apologize for the inconvenience you have experienced while trying to contact our Member Services Center. We strive to provide excellent member service, and it seems we have failed to do so on your part. Our Member Services Center receives many calls throughout the day, and this increases throughout the holiday season, thus keeping our representatives from answering all the calls we receive in one day. We ask our members to leave their name and a good call back number so our representatives can return their call as soon as they are able to - this may mean the following business day. We also ask our members to first look at our website's FAQ page (https://www.newhcu.org/FAQ) to see if their question is answered there first before they call our Member Services Center. Members may also contact us via Facebook where they can also receive assistance, or be transferred to another department to receive assistance. This helps us decrease call volumes to our Member Services Center which helps them better assist our members. We are also working on hiring more Member Service Representatives so they may assist our members in the call center and help our representatives with the call volumes. Again, we sincerely apologize for the inconvenience you have experienced. Thank you,New Horizons CU

      Doug Hartley on Google

      image Worst customer service experience. In a branch or trying to contact by phone, they are terrible.. They have good rates on new car loans but terrible service. No apologizes needed, just hire people that care, or at least act like they care.

      Business Response on Google Dec 10th, 2023
      Dear Doug Hartley: We sincerely apologize for the inconvenience you experienced while trying to reach us. We have been hiring more staff to help ease the workload on our current call center representatives, but as they need training, it takes a while before they can actually begin working in the call center and help our current staff. We understand this is frustrating, and we do apologize for the inconvenience, but please know we are doing everything we can to help ease the workload on our call center. We have a FAQ page on our website that may have some of the answers you're looking for. As for the in-branch service, if you could please email us at [email protected] with more details on your experience, we can better look into the situation and talk with our team member if something was said or not handled correctly. We pride ourselves in delivering excellent member service, and your review lets us know a staff member did not provide that for your during your visit. Thank you,New Horizons CU

      JoAnn baluyut on Google

      image thank you Kaitlyn Ray for a great job with our loan, it was nice to have a kind person, and so caring, thanks

      Business Response on Google Dec 2nd, 2023
      Dear JoAnn Baluyut: Thank you for taking the time to leave Kaitlyn such a nice and positive review, Ms. Baluyut! We always strive to provide excellent member service and your positive review lets us know Kaitlyn provided you with just that. We will pass this review over to Kaitlyn so she knows her member service has a positive impact on our members. If you are ever in need of further assistance, please do not hesitate to reach out to us at 251-316-3240.Thank you again,New Horizons CU

      Lauren Gibson on Google

      image Absolutely love every teller and loan officer I've dealt with in my 10+ years of banking with New Horizon's. My issue is the customer support when you call the main branch line. You can stay on hold for hours! I have a simple question, yet I can't get anyone to answer the line. I cheated and went to collections and of course someone answered right away but refused to help and now I'm on hold again.... Customer service is everything when you're such a small bank. What if I needed to report fraud and couldn't get someone on the phone for hours??? This is unacceptable.
      Update: Over an hour and a half of waiting and no answer. Finally set up a call back from the answering service. Let's see how long it takes for a call back...

      Business Response on Google Sep 21st, 2023
      Dear Lauren Gibson: Thank you for the feedback. Without member feedback, we wouldn't know where to improve. We want to apologize for the inconvenience you experienced when calling our Member Services Center as it is never our intention to make members hold for hours. We are actively working to fix the hold time by hiring more Member Services Representatives, but this does take time as they need to get trained and gain experience to better assist our members.As for finding an answer to your question, we offer a Frequently Asked Questions page on our website (https://www.newhcu.org/FAQ) with some of the frequently asked questions we receive that may be of some help. We also offer private messaging via our Facebook page where you can get directed to the appropriate department, or one of our representatives can help answer your question via chat. If you still have not received a call back from our Member Services Center, you can message us via Facebook, or email us at [email protected] so we can assist you. We ask that you please not share sensitive or personal information via private Facebook message or email so we can keep your information safe.Again, we sincerely apologize for the inconvenience you experiences, and we hope to hear from you soon.Thank you,New Horizons CU

      Michael Hudnell on Google

      image I used to love this credit union. But after a while, they would not update my debit card to my account. I have been with them over 10 yrs. They would not even issue me a regular ATM card. No access to my funds unless I visit a branch. Talk about inconvenience! In lieu of their failure to work with me, I most likely will close my account and move to another credit union. Even my bank is much better. I've never had any issues with my bank.

      Business Response on Google May 17th, 2020
      Dear Mr. Hudnell: Thank you for your comments, without them we would not know where there is an issue. Please know that due to the nature of Regulation D and the number of transactions that can be made on certain deposit accounts, we no longer issue ATM cards per say - we are assuming that is what you are referring to. Instead, we offer only Debit Cards (which work at ATMs), but a person must have a checking account to fully utilize - which may or may not be the reason for your card issue without knowing more. We apologize for the inconvenience this has caused you. Every financial institution is different, and we are pleased you were able to find one that works best for your needs. Please know that NHCU now offers several no-cost checking accounts including our Ultimate Checking Account for members who wish to earn a higher dividend rate or earn cash back on their debit card purchases. This may not have been available during your time with us, but something to know about in the future. If there is something more we should know about your incident, please feel free to reach out to [email protected]. Again, thank you for your comments.
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      Overall Rating

      Overall Rating
      ( 41 Reviews )
      17
      3
      2
      2
      17

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