Pep Boys

I was grateful that the work was completed in one day (while I waited) however it was VERY expensive.
Apr 3rd, 2024

I had scheduled an appointment at Pep Boys on Burbank Blvd on March 25th due to recurring issues with two of my tires, which I suspected had holes. During my visit, I communicated this concern to the representatives. Initially, I was quoted a reasonable cost of around $20-$25 per tire for sealing the tires. However, upon inspection, I was informed that both tires had nails and required replacement, resulting in an unexpected expense of approximately $300. After reviewing the photos of the punctures, which were located on the tread rather than the sidewall or shoulder, it appeared feasible that they could have been adequately sealed. Nevertheless, despite my observations, the representatives insisted on the necessity of purchasing new tires. This unforeseen development left me feeling frustrated and disappointed. I felt misled into investing in new tires when a more economical solution would have sufficed. Transparency and honesty could have prevented this outcome and instilled greater confidence in the representatives and services that I received, but unfortunately, that did not occur. Before my visit, I had full confidence in entrusting my vehicle to the representatives at this location. However, my recent experience has left me feeling apprehensive about future visits. To those planning to visit Pep Boys on Burbank Blvd, I strongly advise closely monitoring your vehicle during inspections if possible and asking thorough questions before any services are performed.
Mar 23rd, 2024

Mar 16th, 2024

honest and fast
Mar 16th, 2024

Mar 14th, 2024