Dirty Dogs Carmel Mountain Ranch

Update: Klarissa did a great job on my fur baby. She looks so cute and smells so good! She received a cute collar to match her little dress. My old girl is around 13 years old it takes patience and skill to handle an older dog. Thank you Klarissa for making Ms. India look like a diva! Customer service with Maddie was still awesome! Please Note: please make sure to sign up with their reward program. Once you get 300 points you are eligible to start receiving item(s) with your point tier. India received the dog e style package I went in person to set up a grooming appointment. A new associate named Maddie was so friendly and very welcoming. Hopefully I will get her to assist me when I go back. My fur baby goes in for her grooming next week. I will update you with a photo. So far five stars.
Jun 29th, 2023

Good service
May 24th, 2023

May 19th, 2023

Have 2 dogs that I take at the same time but individually bathe. The new carabiner hooks are a great addition. I attach one dog to it while I bathe the other. My one recommendation is to label the bottles with S for shampoo & C for conditioner. My shepherd mix knocked both bottles into the tub with her tail & could not tell the difference as they were the same color. Not a big deal but would be a nice touch. The dogs & I always have a great experience thanks to the helpful staff.
May 2nd, 2023

We've been taking our dogs here for a few years for grooming. We've never had any issues, and the staff has always been great. However, in the last year, things have gone way downhill. I say this with zero exaggeration or hyperbole, the last FIVE straight appointments we've made have been cancelled last minute, and had to be rescheduled. I understand staffing issues happen, so I was willing to give them the benefit of the doubt. Yet, the last time it happened they mentioned in their cancellation text they would "follow up with a phone call to reschedule" and couldn't even extend us that much of a courtesy. It's a shame because Dirty Dogs does quality work, but is so poorly managed, it's not worth the grief anymore. We've since found a mobile groomer who has been outstanding, and at a fraction of the cost.
Apr 28th, 2023