Genteel Plumbers

My water bills were skyrocketing. The problem per SF Water Dept. was that my toilets were leaking. I had another company (5 Star) give me an estimate. They said all 3 toilets should be replaced and it would cost over $5,000. Then I had Genteel check out the scene. They did not try to sell me 3 new toilets. They fixed the old ones. For $540. Quite a difference!!! That was a few months ago. The toilets are fine, my water bills are normal-ish. Case closed. 10 stars ! Service: Plumbing pipe repair
Jun 22nd, 2023

Booked a three hour window to get a kitchen sink installed. They were late by over an hour, and only came out to give a quote. The plumber asked if I had the old sink to see how that was installed, after much huffing and puffing about how complex this was. It's a sink for goodness sake that just needs to be connected. He gave me a quote that was three times what I expected, and wouldn't tell me how many hours at what rate that was based on. "We don't have hourly rates, we quote per job." Had it done by another very nice plumber for a third of Genteel's quote. This had to be the strangest interaction with any service provider I've had. Didn't seem to know what he was doing and then provided a ridiculous quote with no explanation. Or they just try to take advantage of people who don't have any sense of what's involved and how long it should take. Either way, fair warning on these guys.
Jun 21st, 2023

Had a huge project that was overwhelming. I had no idea where to start with a remodel that needed all new plumbing. As soon as I spoke to Genteel I felt at ease. Communication was amazing from getting a quote all the way through completion. I think this is huge and Genteel definitely spend the extra time answering all the questions I had. They also do a good job staying on schedule and setting realistic expectations. As a new homeowner they really put me at ease and I look forward to having sheetrock done and then equipment installation!!
Apr 21st, 2023

Wow! These guys are truly professionals. They were SO responsive and kept me in the loop on when they would arrive and what they were going to do before they did the work. David was the technician and he brought Yannik who was new. We needed to remount and reseal our guest toilet to the floor. They did the work quickly and it's good as new. They even answered my other plumbing questions and didn't try to upsell me on other services. They are pretty pricey (total came out to ~$500) but there's a one year warranty on the service. And I really appreciated their communication and reliability. You can tell they are passionate about their work, and I would use them again in the future. Service: Toilet repair
Feb 24th, 2023

Great experience with Genteel. They had availability immediately. David came up from Bayview on a friday afternoon. David did great! He was able to explain the situation, provide a couple options, and complete the job. Would use them again Service: Plumbing leak detection
Feb 21st, 2023