Banfield Pet Hospital

Apr 5th, 2024

Feb 11th, 2024

Its like home away from home for my puppy. The staff loves all their puppy patients like family.
Jan 19th, 2024

Dec 31st, 2023

Vet techs: 5 stars, sweet, thorough, do a good job with the pets Optimum wellness plan (active care): 1 star, is a scam (so many hidden fees & admin costs) I was nickel-and-dimed on everything, despite being on an Optimum Wellness plan. A few things that the website or paperwork said were covered but weren't fully covered: - Dental cleaning procedure (didn't cover the tests that are required to perform the anesthesia, like the cardiopet or xrays to determine the actual tooth health and if extractions are needed, and didn't cover things like anti-nausea medication for post anesthesia or dental sealants) - Interstate health/travel certificates (again, supposed to be covered, but wasn't mentioned when I signed the documents that that doesn't include a $150 administrative fee to perform the health exam) Office experience: 2 stars - Check in and check out each took over 30 mins while we waited for somebody who could take my cat in or bring her out (even though we were on time for our appointment and on time for pick up). What was crazy was we got a call that she was ready for pickup, and upon arrival 10 mins later, they were in the middle of a surgery so I had to wait for the surgery of another pet to finish before someone was available to bring her out. They're clearly understaffed. - Next, half way home, we realized they didn't even put her collar back on, or place it in her carrier, so we had to go back to pick that up - Finally, 30 mins after we got home, we get a call from the office saying they sent us home with the wrong health certificate papers (the ones they sent me home with were apparently not signed by the vet yet, so they weren't legally binding) and I had to go back a third time to pick those up just before our flight out
Feb 23rd, 2024