H&R Block

Mar 29th, 2024

Lavena was super awesome. H&R has always done my taxes but the Brighton location on 4th St was so rude. And I was blown away today. I'm now a Jackson Hewitt customer FOR LIFE!!!!
Mar 25th, 2024

Friendly, knowledgeable, made me feel at ease
Mar 3rd, 2024

Convenient and fast. Great customer service
Mar 3rd, 2024

I have been going to hr block for 4 years filing my taxes with the same lady. Unfortunately she wasnt available this year so I had someone different today. As soon as I walked in for my apt a lady walked up to the front and failed to acknowledge me and just stared at me with a blank look. I had to greet her first then when asking if she was the lady I had an apt with, she very rudely said no! Another lady walked up and just looked so rude and kept giving dirty looks.. come to find out she was the manager. Not very manager like if you ask me. So I proceed to go to the cubicle with the lady who was doing my taxes Tiffany was her name. In the 4 years Ive been going there I would watch my tax preparer as she clicked and filled in the lines. As I was watching Tiffany she failed to fill in lots of the lines. And when asking why the lines were blank she couldnt answer me. For example, I have 3 children and qualified for the CTC which was $4,800. She told me I would be getting $53 for the CTC. When asked why only $53 she yet again couldnt answer me directly. Next thing I know the manager interrupted and told me I couldnt finish my tax return because they had other clients. I work and took the day off to go file. I wanted to look at the papers to see if she missed anything because there were a lot of blanks and something wasnt adding up. When trying to do this, the manager again told me I needed to leave or I would have the cops called. I explained today is the only day I can come in and I needed answers to my tax questions which could not be answered by both my tax preparer or the manager. The manager then decided to call the cops and have me escorted out. Ive been going there for 4 years never had a problem until now. Nobody seemed like they knew what they were doing. Especially hearing one lady say I hope I didnt mess that ladys tax papers up laughing. Please go somewhere else if you file with hr block! They will try to scam you !
Feb 12th, 2024