Massage Envy - Broomfield

Mar 18th, 2024

So disappointed. I received a giftcard to use, I set up an appointment. I told the therapist that I wanted medium pressure and this guy went to town and medium pressure was not used. He dug so hard it was uncomfortable. I was sore in this one area around my neck and he worked my trapezius so hard on the one side that I am still in pain and now it's worse to where I can't turn my neck and now making it hard do certain things. I cannot say and I can only hope that they are a certified therapist. As soon as the hour was up he was out the door, no time to relax just your times up and out you go.
Feb 29th, 2024

I had a membership at this location for several years - and through several management changes. When an investment firm took over a few years ago, it was obvious the pressure was on sales instead of service. The staff at sites run by this operator were often miserable; I ran into many after they transferred to other locations or competitors. Appointments became impossible to get in the past few years at this and all the other locations connected with the same investors. The therapists were mostly fabulous, but management couldnt seem to balance staffing with membership sales. The owners of this location owned many in the area - except for the Vista Highlands location. It became almost impossible to get appointments anywhere in the area. Eventually whoever operated this location, who also operates or operated nearly all of the others in this area of Colorado, started charging fees to use credits at sites outside of their group of stores, like Vista Highlands. Customers had to jump through hoops to use credits. Calls often went unanswered. (Vista Highlands management and owner was great and often had appointments. The front desk staff had great attitudes, and the therapy staff was wonderful. Like the Broomfield 287 location was many years ago. Some of the staff came from this location and from Thornton.) I would never become a ME member at any location again after experiencing the decline of this brand. Once it started expanding, the focus became too much on profit, changing products used and sold by aestheticians, upselling, and competing with other ME franchise operators. Eventually the newer, more customer-focused Vista Highlands in Broomfield closed. I cant help but assume the tactics used by the Broomfield 287 (+) franchisee had something to do with it. ME corporate seems to not care about how it impacts the brand and customers. Emails to the corporate office and to the investment firm over the Broomfield 287 store were ignored. Eventually I just cancelled the membership. Buyer beware. Unless or until something changes, this isnt a brand that can deliver what it promises anymore in this area of Colorado.
Dec 12th, 2023

Oct 24th, 2023

Jun 30th, 2023