AutoNation Ford Littleton

Replaced parts on my vehicle, which were not authorized. Also could not get anyone to answer the phones at the front desk in sales or service dept for 3 and a half hours. Left numerous messages and no one would return my call. Finally had to go through the parts dept., to get a message to the service manager. Got my vehicle back and went through the billing to find out what they did right. Had to return next day and complain about replacing parts not authorized. A week later, I did get reimbursed for the parts. Will not use this dealer again.
Sep 16th, 2021

Sep 16th, 2021

The representatives at this dealership were extremely kind and helpful. They listened to my preferences and really tried to deliver for me. I was extremely pleased with Kevin who helped me secure my car purchase. Overall great experience for me.
Sep 15th, 2021

Horrible service when it comes to the service department. No call back feature for waiting lines, when driving into the garage there is no one to greet you and check with you. No representatives that show care about the service you need. I have been to their dealership service departments and they have done a superb job compared to this Littleton shop.
Sep 13th, 2021

Dishonest! Sold a truck with obvious wheel bearing issue. Kevin the sales manager lied and said it was just the tire noise. After having our own inspection and discovering the danger- Dennis also lied and said it was wear and tear. After less than 2 months Auto Nation failed to honor their promise to fix it if any problems arose within 3 months. This business took advantage of a non-english speaker to make a buck. Terrible place.
Sep 13th, 2021