Delmarva RV Center Milford

Poor service. Warranty work doesn't exist. Left my camper for repairs. I went to get camper after they had it for 8 months. I was told it had been repaired. I found there were parts had been removed like they were using on other campers. The work that was supposed to have done was not done. They billed my insurance company and was paid. I took camper to another company, I was told that the work had not been done. The insurance company totalled out the camper. They requested the money back from Delmarva Rv that they had been paid for repairs that had not been done. I do not recommend this company for anything Check better business web site before you decide to have a terrible experience.
Apr 7th, 2024

Apr 4th, 2024

I spent a few weekends traveling the couple hours to Milford to look at units with Nick. That process was fine, however once I signed the papers and took possession of my camper, everything went south. My camper was delivered with no keys and an old spliced power cable. I reached out to the salesmen to let them know of the situation, and the only option I was given was to drive an hour and a half north to pick up a cable and one set of master keys. From then it got worse. Within a week when the whole family was down my wife tried to give my daughter a bath and noticed that there was a hole in the tub, water went everywhere. Also noticed that the roof was leaking and that the entire bedroom wall was taking on water. Also a leak behind the wall in the shower. The bunk beds were then noticed to be broken and unusable as was the dining table that fell out of the wall onto my toddler. This was sold to me as a brand new 2023 model. I reached out to Nick and Gm Lisa and merely got the run around for a few months. Finally I made the trip down there and spoke with Adam, who was no help at all. I was informed that all they could do for me was "trade in value" at a $5,000 dollar loss for my current camper. One that I just bought from them! Also when asked if they could give me a better price on a new unit do to the problems so far they refused to budge. At that meeting they agreed to take possession of my unit at the end of camping season on October 31st for repair. They kept to their word and picked up the unit. However months went by with no news. I reached out and found out no work was done, they simply had the unit on their lot and said they can't do the work that needs to be done. We were informed by "one of the owners" that they "need to make a profit" on this unit and can't just allow me to exchange it. The whole time I was in contact with the manufacturer as well who now has towed it to another dealership for repair. I spent a year trying to get Delmarva to at least do the honorable thing and make this right, but all I got was the run around. I was lied to, avoided, made false promises and in the end they walked away with $24,000 of my money and gave me a lemon. I can not and will not ever recommend Delmarva to anyone. Stay very far away from this place. They proved that making money not relationships with customers is their number one priority. It's a shame to see a large company this way.
Apr 1st, 2024

Unbelievable, unbelievable is all I can get out. How your company, specifically Cross flat out lie about what his company did or I should say didnt do when all it would have taken was some empathy understanding and pride to make the situation right. Instead, as you said on the call we need to make a profit. I have the entire conversation so can say you lied on your response to the review posted. Delmarva was informed on day one of all the issues, with photos, texts, witnesses and emails for backup. In fact, several of your staff had been notified with the back up and we have responses as to how there is nothing that they can do now that the camper is sold and how it is a warranty issue now. A warranty issue within 24 hours of the purchase? Why wouldnt you want to make the buyer whole? He wasnt asking for anything extra or of higher value. All he was looking for was a replacement camper that didnt have all of the challenges the camper you delivered had wrong with it. Same camper, just one that isnt falling apart and leaking. What kind of customer service is this? I dont want to get into a social media dispute with you, but you are not a trustworthy business owner, and I say that based on how you have treated Mr Kline and his family. You have not told the truth, you have tried to transfer blame off to the manufacturer and the buyer. Let me ask you, what purpose would Tim have to be doing this? He is missing out on taking he little ones to the shore for heavens sake. Why would he but himself through all this stress and cruelty. He isnt asking for anything other then a functioning camper which is what he was told he was buying. Delmarva may not have manufactured the unit, but they represent the manufacturing company by selling their products. You had an opportunity to make this right, but you chose not too. I could not and would not in good conscious recommend Delmarva ever again. If this is how you treat a buyer of your lower cost campers I wouldnt want to put anyone else through something like what you have done to Tim and his family. This family owner business should be ashamed, I know I am ashamed to have ever dealt with Delmarva and I am horribly ashamed and disappointed that I ever recommended Delmarva to Tim or anyone else. I will not make that mistake again.
Mar 28th, 2024

I love this place! Bought 4 campers from here. Lisa, Adam and Charlie are fantastic. I always have felt like a received a great deal and great follow on service!
Mar 27th, 2024