Service King Collision Northwest DC (Now Crash Champions)

Tiya and Dwayne on the front desk are the loveliest folk. Not just their interaction with us, we noticed their patience, compassion and professionalism with every customer they dealt with. So good to find real human beings in customer service.
Mar 31st, 2024

Second time Im leaving a review because thats how terrible this location and their management are (specifically John). After months of dealing with them about burn marks they left in my car, the side molding that they had reinstalled was coming off - this is supposed to be covered by their warranty. I have called them dozens of times and driven the car there multiple times over the past few months to try and get this resolved. A list of things that have happened as I try to resolve this: - Being told to bring in my car to take a look and once getting there, saying that no one is available and to bring it in next week - Being hung up on - Being told that the shop would call me back and never receiving anything (I would have to call back multiple times) - Having the molding reinstalled, only for it to start falling off a week later - Saying that the part was ordered, when it wasnt - Giving no updates and or no communication at all - Being told different things by different people at the shop (one person said that the part hadnt arrived yet and would investigate and then someone else saying the part arrived last week) - Telling them the date/time I would come in and then receiving an email that my appointment is completely different than what I had said - Overall hostile attitude by their manager, John Arguably the worst customer experience I have ever had. I usually dont write google reviews, and I have never once contacted a company - but I had to because of how terrible this was.
Mar 24th, 2024

Not recommended at all , had the worst experience with a body shop with these guys. First it took them 2 months to get the job done . When they called and said the car was ready , i got there and I could clearly see a lot of issues still with the car . They dont even deserve that one star. If its your first time keep looking these guys are the worst .
Mar 10th, 2024

Professional courteous. My car repair looks great!
Mar 5th, 2024

Avoid this place like the plague! What a sham. I brought my car here because my insurance suggested it as the only place that could get to fixing my car right away. Otherwise, Id be waiting a few months. So, despite the horrible reviews, I dropped my car off here. I truly regret that decision. First, trying to get any info from them regarding anything is an absolute nightmare. Like so many others, I was told false information and given the runaround every time Id call for any kind of info. Next, when I received my car back, I noticed plenty of new nicks, dents, and scratches on my cars exterior and interior, as well as a thick coat of overcoat on the windshield, making it very difficult to see out of, and the passenger side window, which is strange, because no work needed to be on that side. The siding that was replaced didnt align very well, nor did the headlamp that was replaced. Soon, I discovered missing nuts and bolts. Then I noticed empty or extremely low fluids, including the power steering fluid, which was very concerning. After reviewing the invoice they sent my insurance company, I discovered some interesting things, and potential inconsistencies. They said they replaced the wheel and ball joint, among other things, regarding the collision site. However, both of those things appear to have not been touched, as they are obviously old and look like the originals. Also, the issue I was having with the ball joint has only gotten worse since I picked up my car. Suspicious. Since Ive given so many negatives, Ill give a couple positives. The receptionists are polite. Also, the alignment was pretty good, but definitely not perfect. Ok, thats it for positives. I truly have no clue how this place is still in business.
Feb 13th, 2024