PetSmart

Always has what I want. Like their rewards program.
Apr 9th, 2024

I been going to this Petsmart for a few months. I love the ladies there so nice and patience with my dogs. For this situation, Im never coming back!! But one of my dog has anxiety & tends to mouth but never once bite anyone. In February, I had someone take my dog in for me. The groomer Virginia D. Couldnt take Kiko in that month because shes not able to put a leash on him quick and tried biting . Doesnt try to be patient or anything with him so instead I rescheduled. Maybe that day wasnt it for my dog and reschedule with someone else. This month Sunday 7th, Maria F was really nice. I came in and my dog Kiko couldnt let the leash around him again. I understand because of his anxiety. Maria F tried her best and other staff as well but she recommend me to reschedule with Virginia her manager that knows how to deal with dogs. And also recommend getting some relaxation gummies for my dog for his next appointment coming up. So I did. Tuesday 9th at 3:30pm. Virgina D calls me 1/2 hour before my dog appointment. And says to me that she cant take my dog because of his past experience with trying to get groomed. I told her I rescheduled with her because one) my dog going to take relaxation gummies that Maria had recommended too so hopefully this appointment he isnt stressing him out with so many dogs and people 2) "she knows how to handle dogs". Clearly not! she can't handle my dog so imagine any other dog she couldn't handle that has anxiety, instead to basically say, never come back without saying it. And also kept telling me its "polices" they follow. Difference between polices and being patience. I told Virginia, how come only with her at this groomer place is a issue for them but my dog vet at Banfield puts over a leash as well and are very patience with my dog knowing he has anxiety. She cant do the same as well? Not like I can put a mask over my dog face if hes going to get showered, right? And claims i never controlled my dog while trying to get the leash on but i tried my best to have my dog calm that Sunday but what else can i do when he's already feeling stressed out. If your dog has anxiety as well PLEASE DONT TAKE YOUR DOG HERE. Go somewhere else that has the time and patience.
Apr 9th, 2024

Not the best experience.. Would at least expect a smile after spending over 200.00 in supplies. This new generation I supposed OR maybe just had a cruel customer before me. People can be cruel and take out their issues on others instead of facing their OWN situations. Id prayed for the employee and that one time won't stop me from shopping there. If she's the only one at the register I WILL personally ask for someone else to check me out though. And I agree that you can't beat the prices and convenience of it being less than a mile away from me.
Apr 5th, 2024

Dogs
Apr 5th, 2024

Jennifer is the best groomer and hammy only wants her
Apr 4th, 2024