Japanese Car Care

Mar 29th, 2024

I took my car in for service and had them do an alignment at the end of November of 2023, since I had just installed 4 new tires. When I picked up the car and drove home, I felt the car pulling to the right and called the shop back to let them know. I spoke to Hugo who said that the alignment was done properly and the pulling to the right is because I had "cheap tires", mind you the tires were brand new. He said all he can do was rotate the wheels. A little over three months now and my right rear tire is completely damaged from the car not being aligned properly. I definitely would not take my car or recommend this place to anyone else.
Jan 28th, 2024

Ehh.
Jan 20th, 2024

It's a pleasure working with these guys. Carlos is very knowlegable and honest and the whole team works hard to get you serviced fast. Thank you!
Jan 15th, 2024

Update: 2nd visit 2/20/24- Thanks again for taking care of me and the follow-up text message was a nice touch! ======================== I recently had the pleasure of visiting Japanese Car Care, and I must say, their exceptional service left me thoroughly impressed. From start to finish, they demonstrated a level of attentiveness and honesty that is hard to find. They took the time to listen attentively to my concerns about my car and asked insightful questions to understand the issue thoroughly. This initial interaction immediately instilled confidence in their expertise. What truly set this auto shop apart was their honesty. Rather than upselling unnecessary services, they provided an honest assessment of my car's condition and recommended only what was truly needed. Their transparent approach was refreshing and alleviated any concerns I had about being taken advantage of. They went above and beyond not just by fitting me in last minute but also willing to go out of their way by working on and fixing my BMW which they don't specialize in. However, they clearly had the knowledge to do the work. The work performed on my vehicle was outstanding. The technicians demonstrated great skill and attention to detail, resolving the issue effectively and efficiently. To top it all off, the prices were reasonable and fair, especially considering the top-notch service and expertise they provided. It's clear that customer satisfaction is a top priority for them, and it shows in every aspect of their work. In conclusion, I highly recommend this one-stop-shop for anyone in need of automotive repairs or maintenance. Their attentiveness, honesty, and exceptional service make them stand out in the industry. I am incredibly pleased with my experience and will definitely be returning for any future car needs. Service date 6/16/23. Adrianne R., referred by a BNI member.
Feb 13th, 2024