Stuart Lawn & Garden

Mar 5th, 2024

Feb 25th, 2024

Always great service the lady with blond hair is always very nice great smile . I also went on a Saturday and there was one guy working by himself. He still gave 100 percent on making sure I had everything I needed .
Feb 24th, 2024

Feb 18th, 2024

I brought in two hedge trimmers to be fixed here. I was quoted a price of just over $400. They called me after 8 weeks to tell me my items were ready for pickup. Upon pickup, they present me with the bill for $400+ and ONE of my trimmers. Mind you, these hedge trimmers cost ~$550 new. They were returning a single hedge trimmer at the cost they quoted to repair two hedge trimmers, or for only $150 less than I could by a new trimmer. I notified the shop that this simply was not what we agreed to. I wouldn't repair two old trimmers for 70% of their replacement value. The price they gave me was to fix both of my trimmers I can't even figure out what they were thinking. Why would you call me back before both of the hedge trimmers were ready? The only thing I can think is that they were trying to be "courteous" and get one of the two back to me since it was already 8 weeks into "waiting for parts". This business messed up and became extremely defensive rather than taking responsibility. 99 percent of business dealings should go on with out any issue. But, how a business responds to an issue that arises and takes responsibility is what I look for. I regret having attempted to do business with this shop. In the end, they held my possessions for 2 months and didn't deliver on their promise. ------------------------------------------------------------- Response from the owner 3 days ago When did you bring them in? I have no record of working on 2 hedge trimmers for you. The last time I have you in the computer is when your son put a edger on your account since he did not have your CC and you accused me of trying to steal from you and harass you since I sent a statement. UPDATE: You have no recollection of this occurring? You had my trimmers for 8 weeks. In regards to your accusatory response. ..I have never once purchased any edger "on credit" in this manner. I don't leave my house without my wallet and my son is 6 years old...
Nov 16th, 2023