Icebox Cryotherapy Midtown

Second time here & I love it!! The staff was extremely nice & attentive. The atmosphere was very calming & had a good vibe. Ive never tried cryotherapy or compression therapy and the staff explained everything thoroughly & put whatever concerns I may have had to ease. I will definitely be back soon!!!
Mar 30th, 2024

Mar 21st, 2024

Dec 27th, 2023

Ask for Mackinsey the esthetician!! I got a facial by her and she was great and really educated me on my skin and everything she was doing on me. Will definitely come back for another facial I like my results already after just one facial!
Oct 30th, 2023

Let me start with the staff. The greeting was absolutely warm and inviting, clean facility very well spoken team members. Explained the process. Made it simple to understand and reasonable expectations. Very accommodating. All in all, just a great experience! So because my five-star review was based on my experience with the staff, I will change that to 3 because I just had horrific conversation with the owner! My views of the owner of the establishment have greatly changed. I travel from East Cobb Marietta where there is an icebox location conveniently located minutes from my home ,but I decided to come to midtown because this is where I had my first encounter with Icebox. This visit was to purchase products for ice therapy on my shoulders was given a price that included a 20% discount upon arrival. I did have to wait because they were extremely busy and the young lady did a phenomenal job managing the flow of traffic all by herself! When it came to make my purchase, I was informed that I would not get the 20% discount but only 10 which I declined a representative suggested, Maybe we can speak with the owner of the establishment. Once again reaching out to the owner the second time the owner felt itwas important for him to explain everything over to me once again, which personally is extremely annoying as if one misunderstood what was simply explained about the 20% discount. The owner went on to highlight someone may have misunderstood what was stated. As I went on the praise. The associate who was there doing a fabulous job he pretty much cut me off with. Yeah yeah yeah yeah she she's good The fact that he cut me off after praising one of his associates I knew who I was dealing with because the individual totally disregarded, the fact that I am working to become a loyal customer because not only was I coming to pick up these products but I was also coming to join as a member. So instead of finding a way to keep me as a long time customer so I can tell all the medical and health care professionals and gym members that I work with and work out with my experience at icebox. He just totally disregarded me as a customer and didn't even want my money at all. So I left without making the purchase and also without becoming a long time customer the way business is practice today. I cannot understad. I guess I'm not his type of customer. So the experience that you get with amazing women that work in this facility will be by far better than anything that represents the owner! I think these individuals show up and perform at the level that they do because they value who they are. That says a lot about them has nothing to do with the owner. So he should be very thankful that he has people in this business that knows how to run the business show that they value the people that walk through that doors, because it's obviously he has no clue!
Sep 17th, 2023