HIS Hawaii Maui Branch (エイチ・アイ・エス マウイ支店)

Great and quick customer service
Nov 10th, 2023

Grateful to HIS Hawaii for bringing JR Rail Passes and Pocket Wifi rentals to Maui. Tyson and his team are so friendly and helpful! No longer need to go to Oahu to buy the passes or wait until you arrive to Japan to get the pocket wifi. We were able to get into vacation mode as soon as our plane landed. The office is dependable - will assist if you have any issues with the wifi equipment. We contacted them by email and they helped us resolve an equipment glitch within minutes! Excellent service!
Oct 31st, 2023

We had a great experience at HIS today. Tyson is very knowledgeable and provides outstanding service!
Oct 9th, 2023

Writing from Japan ~ STOP NOW and DO NOT go HERE! Vulnerably we went in for advice and support as we have never traveled to Japan. We went into the shop twice for a total of 1 hour and explained our travel itinerary across Japan. H.I.S. never opened up a JR pass calculator or told us we could buy individual tickets. Tyson sold us 2, 3 week JR rail passes for $1250. HE NEVER said that we could buy each individual ticket, we found this out after we got here. GET THIS ~ We could have paid leg by leg and only spent $214 each! We paid $625 each! $811 total was waisted on JR passes we purchased because H.I.S. did not inform us that we had another option. We made a HUGE and EXPENSIVE mistake in trusting this company. We will be doing everything to get the refund they are saying they will not give us. I am feeling angry, lied to and deceived. I trusted this company and their knowledge. Tyson knew exactly where we were traveling. What a mistake! DO NOT GO HERE FOR ANY HELP. They also failed to tell us about bus passes and the Suica cards that would have been very helpful. I have NEVER waisted so much money and should have never trusted this company.
Oct 6th, 2023

Very patient and knowledgeable. They really made the experience easy.
Sep 18th, 2023