Done Right Flood & Fire Services Inc.

We had a major seepage backup in our bathroom and Im so glad we found Done Right Flood & Fire services! They were quick on scene and immediately saved us. They were thorough in their clean process as I was worried about having sewage in my house. Their team explained the whole process step by step.and just look at the before and after! Would highly recommend!
Apr 7th, 2024

Andrew and his team are always responsive, hard working and caring. Highly recommend!
Feb 1st, 2024

These folks drove all the way down here and evaluated my damage. Turns out I did not need removal or restoration services, just some cleaner. I love an honest company that won't charge you just to charge you. Thanks Justin!!
Jan 19th, 2024

I thought I had a minor leak from my dishwasher when the kitchen floor was suddenly swollen and separated from the subfloor one morning. I disconnected the dishwasher and put out a fan and a space heater, hoping the problem would go away. Three days later, it was no better and I filed an insurance claim. When the insurance company gave me a list of water damage contractors they work with, I did some research and found that the best of them had only mediocre reviews, so I searched for a better alternative and came across Done Right Flood & Fire Services, Inc. I contacted them from their website late on a Saturday afternoon expecting to hear from them Monday. Instead, I got a call from Andrew Massoud who said he would have someone come out right away! Since I had already stopped the source of the leak and I knew the damage was already done, I told him there was no emergency, so he said someone would be out Monday. From the very beginning, communication with Andrew and his team has been amazing! They always return calls and emails promptly and call or stop by frequently to check on the progress. I have had trouble with my insurance company, who denied the claim from nearly the beginning. Andrew communicated directly with out-of-state insurance adjuster and really pushed the insurer to acknowledge coverage of my loss. Ultimately, we were not successful in getting coverage, then Andrew worked with me to find ways to cut the costs of our water damage repairs and significant model remediation. Each of Done Rights subcontractors has been very professional, quick, courteous and friendly and all of them have done what they can to help minimize what turned out to be an uninsured loss. While this experience has been miserable, it has been made more tolerable by Andrew, the team at Done Right and the subcontractors they sent to work on the various aspects of the problem. Done Right Flood and Fire has earned every positive review and 5-star rating it has received. Theres no question I made the right choice by picking a local, family-owned and highly-rated contractor rather than a national franchise picked my completely unhelpful insurer. Its still a work in progress, so I cant post pictures of the completed project yet, but have included a couple shots from the middle of the remediation process before repairs have started.
Jan 20th, 2024

Cant recommend them highly enough! Andrew and the team at Done Right completely saved us when we found extensive water damage and mold inside our walls. TLDR: They respond fast, explain everything patiently, and are refreshingly honest all through the process. Their employees and subcontractors are non-sketchy professionals and did pristine work. They dealt with our insurance directly until the entire cost was paid out, despite no small resistance from the insurance company. Full Story: When we found paint bubbling on our wall, we called a contractor recommended by our insurance. Should have known better, but their reviews were pretty good, so I thought it would keep things simple. They opened up the wall and found extensive damage and mold, as we feared. A member of our household has severe mold allergies that can trigger serious medical problems, so we asked the contractor to do an especially intense remediation, even if we would have to pay some uninsured cost. Instead, they were condescending and dismissive, and after trying to pull teeth for a while, we finally decided to look for someone else. Through a friend-of-a-friend connection, I reached out to Andrew at Done Right, and the whole experience flipped around. Andrew listened and acknowledged our medical concerns, and took them very seriously. Justin, who came out to analyze the job, patiently walked us through exactly how the remediation would work, and took several above-and-beyond measures to ensure it was completely eradicated. They opened and tested a larger radius, rented fans for a longer period than usual when doing the post-treatment drying, etc. At each step, the Done Right team was in direct communication with our insurance, sending documents, ensuring approvals, and explaining to us what all the terrms and steps meant. After the work was done, the final payout from insurance came up about $2500 short of what I had expected to be fully indemnified. I was going back and forth with the insurance company, who told me with increasing directness that they didnt need to pay another cent. I reached out to Andrew to see if he knew where the disconnect was. Within a day, he had talked to our adjustor, cleared things up, and we got a check fully covering the remaining cost. The Done Right crew even sent pictures of the wall as they found it to our insurance, which got them to cover what we had paid the previous company for starting the tear-out. If you need work done and want to deal with honest, skilled people who are in your corner, go with Done Right.
Jan 17th, 2024