Fox Valley Plumbing & Backflow Services

Can't say enough great things about Matt! Needed a quote on a plumbing job gone wrong and he instantly responded to my request! Will be calling Matt for all future plumbing jobs! Thanks Matt!
Mar 12th, 2024

Made a call to FV plumbing ang received a few good solutions to my situation via that 1st call & i appreciate that ! thanks !
Mar 10th, 2024

Matt was responsive and took the time to explain the issue to me and my husband. I do believe theyre knowledgeable and likely fixed our plumbing problem but time will tell. My issue is the PRICING. Please be aware they will throw out extra fees at you and expect you to know already. They initially quoted me $80 to come do a diagnosis and to put me on the schedule. Matt estimated that my plumbing problem would probably be a 2 HR job. So he said, if I agree to pay for a 2 hr job, he would deduct the $80 from the 2 hr service cost. He did NOT mention that there would extra fees over the phone. He just said the job could possibly take longer. When Matt and his apprentice got to my house, they diagnosed the issue and realized it was something different than what they expected. My plumbing problem did not take 2 hours to fix, it took probably about 15 mins of work. They were here for a little over an hour in total. however, I had already agreed to pay for 2 hrs minimum so I was fine to pay it. BUT, despite doing a 15 min job, Matt still charged me an additional $40 for a discharge fee and $40 for a consumable fee (whatever that is). So my $80 diagnosis fee was conveniently taken off to cover these extra fees which were not mentioned to me beforehand. So I still had to pay the full 2 hours service/labor fee. When I told Matt he didnt mention extra fees over the phone, he said yes I did and said every company charges extra fees. I didnt want to argue. As I started to just think about it, he immediately said they could leave and I can get someone else to do the job. I knew that I fell for the sale tactic. I had already paid $80 so why I would go with someone else and probably pay them for another diagnosis. And again, the $80 wasnt even taken off because there was an additional $80 fee added on. I also did not appreciate that Matt mentioned that he has to use his own towels to clean up the water puddles (which he factored into the consumable fee) but we let them use our wet vac no problem to complete their job. We didnt ask them to deduct the price for using our wet vac anyways, just be aware of extra fees. We shouldnt be expected to know about these fees and they should be at least mentioned beforehand. If I do happen to call them again or any other company at least I know now that theyll throw fees at you.
Mar 8th, 2024

Excellent customer service. Quality work performed. Professional company. I would recommend this company to my family and friends.
Mar 7th, 2024

Matt moraca is a super nice guy. Explained everything in detail and took care of my back flow testing. Charged less compared to the remaining plumbing companies. Brenda his office manager is easy to work with and they are flexible according to your schedule. Would definitely recommend them for your plumbing and back flow needs
Mar 4th, 2024