Courtyard by Marriott Chicago Waukegan/Gurnee

Apr 10th, 2024

Erin (I hope Im spelling that right) at the front desk was super nice and helpful. I had a long day of traveling so it felt really good to receive her friendly welcome. She also did a great job taking care of myself and the line of people around me.
Apr 9th, 2024

I stayed for one night with some friends to go to a concert in the area. The renovations they are doing throughout the facility are very nice but there were some hangups that would make me reconsider staying here again. We stayed in a standard double queen. The rooms were also recently redone. The balcony on the rooms are a nice touch. However, if you are not used to noise, I highly recommend requesting a room that doesn't face the freeway. It was SO loud at night, especially when trucks would whir on by. The pillows were not good. I can usually adapt to a hotel pillow, especially for a one night stay, but these were so uncomfortable. Paired with the extra-firm mattress, I could not get comfortable all night. The other two friends that stayed with me were both in agreement on this as well. With that being said, there are also many pluses to this property. The main areas are very nice and I liked the addition to the Starbucks counter. The front desk staff was really kind, prompt, and personable. The pool area is large and has plenty of seating. It looked like there was a private, outside area connected to the pool for the warmer months. The renovated bathrooms in the rooms are very nice, especially the shower. The property is also within walking distance to a Walmart and multiple restaurants. Overall good hotel that needs improvement on the small things.
Mar 26th, 2024

Abi was very accommodating. Flew into town for a graduation & she was so helpful with details about the area & anything we needed. most definitely appreciated the kindness from her & the entire staff.
Mar 25th, 2024

Rooms: Very clean, well put together design, cool shower, informative and friendly desk clerks as well as an excellent info packet for the military recruit families. 10/10 recommend
Mar 24th, 2024