T-Mobile

The always help you with questions
Jan 12th, 2024

Absolute worst service Ive ever gotten. If you need anything at all, please go to a different store. Employee was so incredibly rude I left the store in tears. Very happy I switched services, Ive never been treated that way. Not sure of the employee's name, but incident occurred 12/22/23. Hopefully these employees can have additional trainings to better help customers.
Dec 27th, 2023

Customer service answered my question about my grandson's problem he was having with his phone. Thanks
Oct 27th, 2023

Great staff here, I forgot her name but the manager on duty and the female tm working were extremely helpful. Got my new phone upgraded and Inopted to try the Wi-Fi block as well after her review of it. 2/2 on good experiences at this location.
Sep 30th, 2023

My partner and I went in to the Coralville store tonight (9/29/23) at approximately 7:40pm. We needed to get a number removed from our account. Immediately after entering, the two men who were working asked us what we needed from across the room. My partner said we needed help with our account. The first worker asked if we couldn't just do it online because they were closing at 8. I explained we just needed to cancel a number on our account. The second worker then said in a very rude way "we can't do that here you have to call 611" as if this was something we were already supposed to know and by coming in, we were inconveniencing them. Startled by how rude they were, we just walked out. I understand that they were 20 minutes from closing and people want to leave work, however they took not even a minute to walk up to us and help us with what we needed. In my customer service experience, you don't treat people this way. They simply could have explained that we needed to handle our problem online in a helpful and respectful way.
Sep 29th, 2023