Metro Sew & Vac

Looking for server cutter and Bobbins for wife's machines. Had both in stock.
Nov 16th, 2023

Can't believe how great my machine is running and the service was so fast. Very friendly people. Highly recommend.
Nov 7th, 2023

Prompt, excellent service.
Sep 5th, 2023

Lady assaulted me for putting trash in her dumpster what kind of crazy person does that
Aug 27th, 2023

DO NOT EVER GO HERE!!!! On April 26th, I took my 30 year old Elna 5000 to this place. I told him the issue with the machine and also told him I was going on vacation until May 8th. That's nearly two weeks. On the 9th, I went to pick it up as my granddaughters 10th bday is coming and I was desperately trying to finish a quilt for her. I was told it was a "problem child" and they would need more time to fix it. No one ever called me to discuss what the issues were or tell me they needed more time. When I pressed the gal who was helping me on that issue, she became very abrupt and dismissive. She told me it would be $50 to get my machine back for the diagnostic time they had into it. I left with tears in my eyes, no resolution as to the issue and the feeling that this woman I dealt with would rather be right at all costs. No culpability for no phone call or excessive time they took. No apology of any kind! I don't like giving bad reviews, I only do it when it's a point of no return. I still don't have a clue what's wrong with the machine. I'm sad that I can't finish an incredibly important project. Saddened even more that they don't care at all. This is not a place I could ever recommend. As a follow up, I took it to Windsor vacuum on University and 56th in Windsor Heights. The money metro charged me was literally fo NOTHING. There were adjustments and cleaning that were clearly not done by Metro. Thanks for taking my $50 when you did nothing on my machine. These people are SCAMMERS!!
May 28th, 2023