CVS
-
3605 Walden Dr
Lexington, KY 40517 - 859-245-6434
Hours
Chamber Rating
-
Des Ramey
By far the worst pharmacy I have ever encountered. Their staff is extremely rude and unknowledgeable. They all tell you something different, and hang up on you when you ask about certain repetitive issues. The pharmacist is no better and does nothing to correct them. When you complain about a staff member hanging up on you mid question they ask if there is a CVS closer for you to use. I understand why the technicians at this location lack any sort of customer service skills, because their leader possesses none as well, and when it comes to peoples medication youd think theyd be a little more sensitive. Lauryn Lucas is TERRIBLE and so is majority of her staff! Professionally theyre just as bad. Confirm prescriptions from the office just to tell patient they have never received, within the same minute a provider calls and they acknowledge the confirmed prescription.
Mar 17th, 2024 -
Susan Davenport
I gave one star because that's the only way a text box would open to review them. I actually give no stars. They are so rude! They act like they hate to have to fill a prescription. Actually had an associate tell me I couldnt wait on a prescription "because there were other people in front of me" The prescription had been in process for 2 days! She also huffed and rolled her eyes at me. Just reported her to corporate
Mar 13th, 2024 -
Jamie Creech
Stood at the pick-up far a long time. Four people working. Not a one said theyd be with me. After a long time, I asked If I needed to go through the drive thru? An employee got real rude with me telling me they were busy and that I wasnt their only patient. My family is changing pharmacies. This was the worse one I have ever dealt with anyway.
Mar 13th, 2024 -
Dylan J. Mayes
Is great if you need to run in and pick up your average household items but you will pay more for convenience.
Mar 6th, 2024 -
Jason Stewart
One star since zero isn't an option. Terrible customer service. Gone there multiple times to pick up a 90 day supply only to find they filled it for 30 days and blame the doctor. When questioned every time it turns out they filled it wrong and ask me to wait an hour or come back. Unprofessional and moving to another pharmacy
Mar 1st, 2024
Contact Info
- 859-245-6434
Questions & Answers
Q What is the phone number for CVS?
A The phone number for CVS is: 859-245-6434.
Q Where is CVS located?
A CVS is located at 3605 Walden Dr, Lexington, KY 40517
Q What is the internet address for CVS?
A The website (URL) for CVS is: https://www.cvs.com/store-locator/lexington-ky-pharmacies/3605-walden-drive-lexington-ky-40517/storeid=7618?WT.mc_id=LS_GOOGLE_FS_7618
Q How big is CVS?
A CVS employs approximately 20+ people.
Q What days are CVS open?
A CVS is open:
Thursday: 8:00 AM - 11:00 PM
Friday: 8:00 AM - 11:00 PM
Saturday: 8:00 AM - 11:00 PM
Sunday: 8:00 AM - 11:00 PM
Monday: 8:00 AM - 11:00 PM
Tuesday: 8:00 AM - 11:00 PM
Wednesday: 8:00 AM - 11:00 PM
Q How is CVS rated?
A CVS has a 2.2 Star Rating from 84 reviewers.
Hours
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Ratings and Reviews
CVS
Overall Rating
Overall Rating
( 84 Reviews )Des Ramey on Google
By far the worst pharmacy I have ever encountered. Their staff is extremely rude and unknowledgeable. They all tell you something different, and hang up on you when you ask about certain repetitive issues. The pharmacist is no better and does nothing to correct them. When you complain about a staff member hanging up on you mid question they ask if there is a CVS closer for you to use.
I understand why the technicians at this location lack any sort of customer service skills, because their leader possesses none as well, and when it comes to peoples medication youd think theyd be a little more sensitive. Lauryn Lucas is TERRIBLE and so is majority of her staff!
Professionally theyre just as bad. Confirm prescriptions from the office just to tell patient they have never received, within the same minute a provider calls and they acknowledge the confirmed prescription.
Susan Davenport on Google
I gave one star because that's the only way a text box would open to review them. I actually give no stars.
They are so rude! They act like they hate to have to fill a prescription. Actually had an associate tell me I couldnt wait on a prescription "because there were other people in front of me"
The prescription had been in process for 2 days!
She also huffed and rolled her eyes at me. Just reported her to corporate
Jamie Creech on Google
Stood at the pick-up far a long time. Four people working. Not a one said theyd be with me. After a long time, I asked If I needed to go through the drive thru? An employee got real rude with me telling me they were busy and that I wasnt their only patient. My family is changing pharmacies. This was the worse one I have ever dealt with anyway.
Dylan J. Mayes on Google
Is great if you need to run in and pick up your average household items but you will pay more for convenience.
Jason Stewart on Google
One star since zero isn't an option. Terrible customer service. Gone there multiple times to pick up a 90 day supply only to find they filled it for 30 days and blame the doctor. When questioned every time it turns out they filled it wrong and ask me to wait an hour or come back. Unprofessional and moving to another pharmacy
Overall Rating
Overall Rating
( 84 Reviews )Write a Review
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