KY Energy Pro

Jun 8th, 2022

They came in an installed a new central air unit. They were very affordable and they had it in within four hours from the time they arrived. When we had a problem the next spring they came out and found a pinhole in the line and fixed it for free. I'm pretty satisfied. Service: Install AC
Oct 19th, 2021

Jul 11th, 2021

Mar 22nd, 2021

KY Energy Pro was contracted through my home warranty company to repair/replace my HVAC system. Work was completed at my home under contract through the HW company. KY energy pro visited my home on 3 different occasions and the last visit included them replacing my indoor HVAC unit. The replacement included a unit that had a total of 2 backup heaters when my previous unit had a total of 4. KY Energy Pro placed this blame on the HW company and stated it wasn't their responsibility to verify the equipment prior to installing it. KY Energy Pro left live wires hanging from the walls in the room where the indoor unit is housed with 244V of live electricity available for my children to touch at any time. None of the insulation was taped or secured when the new unit was installed and there were other locations on the indoor unit where the representative from KY Energy Pro neglected to put the unit together appropriately. There was styrofoam packaging inside the unit that clearly stated to remove before adding the coil and that was also left inside my running unit. When I reached out to KY Energy Pro, I was told this was my issue because they were contracted through the HW company and that an inspector should have seen their mistakes and contacted them sooner. I was also insulted about not paying a bill when they were specifically contracted through my Home Warranty company and I owe KY Energy Pro nothing. Service: Repair HVAC
Jan 3rd, 2021