Spectrum

So glad I'm quitting Spectrum so I never have to walk into this store ever again. Signing in to be on a wait list is the stupidest thing I have ever experienced, and it wasn't even working today. But when I approached a counter where it looked like an employee had finished helping someone, I was very rudely told that I need to be signed in. Fine. The guy comes over and signs me in on his pad. But then, a few minutes later, a man comes in off the street, and walks up to a counter without signing in, and he is helped despite EVERY other employee having just watched me go through this process less than 5 minutes ago. And not a single one of them told him he needed to sign in, the employee didn't even check the sign in list. It took almost another 10 minutes for me to be helped, because 2 of the other employees were just shooting the breeze with the customers instead of trying to move the line along, and the employee who did call me over at last was sneezing and sniffing and wiping her face, with no mask on and no hand sanitizer used. Overall, this is probably now in the top 5 worse store experiences I have ever had in my life.
Apr 3rd, 2024

Roger added spectrum TV to my new account when I asked him for a 1 gig internet plan and explaining I did not want anything else. It took me an hour on customer service to get it corrected. Corporate customer service was fantastic, I wish I could say the same for the store. He also lied about the price of 1 gig and neglected to print me a receipt. I was able to get the pricing down to better than what I was offered and I am satisfied with that. I however am still upset that this was done without my consent. I have worked in retail sales for years, for xfinity and Verizon, I understand the concept of getting your GP up, but it is entirely unethical to add a 40 dollar a month payment to someones account without their knowledge. Do better. -Noah
Feb 28th, 2024

The cable boxes are junk. They need replacement to often and then you cant even bring the old ones to the store to return. You have to go to UPS.
Jan 24th, 2024

MI
Jan 1st, 2024

Dec 2nd, 2023