XPO

One star is being kind. Ordered washer, dryer, fridge, and range from Lowes who contracted with XPO to deliver and install. Lowes people were great. XPO people just the opposite. We live in an old farmhouse and from the moment the two delivery people arrived, I was met with 'We can't ______________" and "It won't fit". Stunned at how little effort the workers showed to find solutions. I finally asked why they were being so unhelpful and they said it was company policy to not do anything more. They left trash in the yard, didn't remove plastic and tags, didn't check functionality of the machines, and seemed to be racing against a clock to get off our property. We have had great success with a plumber, a tree guy, electricians, and more - tipping them, feeding them, working alongside them and leaving great reviews. I called Manager at Lowe's to express my disappointment with XPO.
Dec 30th, 2023

Unreliable. No-shows with no explanation.
Aug 12th, 2023

This company has stolen my ping pong table ordered in July but refuses to deliver. Never use this company.
Feb 3rd, 2023

Pathetic and completely incompetent in every way! Waiting on an amazon delivery for over 8 weeks! Call center in the Philippines so forget about talking to someone in the states. I'm on my 18th call to get a simple delivery. They promise call backs and that never happens. They flat out lie.
Jan 27th, 2023

If only I could leave 0 stars - single handedly the worst experience with a shipment that we have ever had! Samsung uses this company for delivery of appliances. We live 70+ miles from the warehouse and they canceled our order the morning of delivery multiple times without any reason given, just a reschedule. Their customer service is nearly impossible to get a hold of - basically you have to pretend you don't have the phone number it was ordered under or the order number and then you get connected to an operator - could not do it any other way (I called multiple times and tried all the options). I was told the packages were damaged (a fridge and dishwasher) - they would have continued to allow us to schedule only to be cancelled if I had not called to find out - all the person on the phone did was apologize. That person said they would contact Samsung for replacements but never did. This was a foreign operator in another country. I had to get a hold of Samsung for which they sent replacement items and had the damaged ones shipped back. Now we schedule again with XPO - this time they restricted our access to schedule and we had to call them. They said they had no delivery availability at all and someone would call back. They call back a few hours later and schedule us for the delivery a few days after stating that installation would happen the day of delivery (odd because it is written EVERYWHERE in the emails that installation happens at a secondary date). We asked them regarding this and they repeat it will be delivered and installed on the same date. Morning of delivery, items never get on put on the truck, online tracker says nothing - hours of waiting for the online customer service chat to find out they don't have an installation person so they didn't put them on. We cancelled the order and returned the items to Samsung as we could not wait any longer. Is it because no one wants to cross the Bay Bridge to come to our area???? How can you cancel repeatedly without reason????
Nov 22nd, 2022