T-Mobile

Hung up and gave attitude at me when I was asking a question did not even talk to me when I called them back
Apr 4th, 2024

I disappointed on my last visit to the store. one of the stuff members (a lady)was unwilling to explain the questions I asked in addition to giving me the wrong answer.
Mar 23rd, 2024

Aliya is absolutely amazing! She was the one who helped me when I was adding a line and it was kind of a pain I had to go home get my Social security card then come back the next day and she just made it as smooth as possible for me. When I came back the next day she had everything ready for me so I could be in and out. She has a very likable personality and very knowledgeable about T-Mobile as well. Thanks so much Aliya you were great!
Mar 6th, 2024

I called Tmobile customer care on Friday 2/16/24 in regard to a dark spot on the LCD screen on Z Fold 4. The phone rep processed my information, and said that the device would be delivered to the Tmobile store in 10300 LITTLE PATUXENT PKWY Columbia MD. Fast forward, I received the pick-up notification for today, Wednesday, 2/21/24. When I arrived, the young lady that was assisted me at the store, between the hours of 4 PM -8 PM on Wednesday 2/21/24 told me that she will not be able to give me the delivered phone because it has to be claimed via Assurant Insurance claim. Also, if she processes the phone, that will affect her commission check. COMMISSIONS CHECK?! What about the $2000 I paid for a phone and gas I spent just to find I can not pick up my replacement? Her commission check has nothing to do with the customer. That is definitely POOR customer service! I would never make that statement to Valuable Tmobile paying customer of 12 yrs!! Unbelievable! Better Business Bureau will handle this fair and square expeditiously!
Mar 4th, 2024

Mar 1st, 2024