Chamber of Commerce

      SECU Credit Union

      ( 45 Reviews )

      SECU Credit Union
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      Hours

      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 3:00 PM
      Tuesday:
      9:00 AM - 3:00 PM
      Wednesday:
      9:00 AM - 3:00 PM
      Thursday:
      9:00 AM - 3:00 PM
      CALL DIRECTIONS WEBSITE REVIEWS

      Chamber Rating

      Verified Member
      2.4 - (45 reviews)
      13
      2
      2
      3
      25
      Read Our 45 Reviews

      Chamber Rating

      Verified Member
      2.4 - (45 reviews)
      13
      2
      2
      3
      25
      › ‹
      • MrSingingMachine

        The virtual teller looked like artificial intelligence. Took me aback somewhat. I assume the virtual tellers are outsourced to another country now.
        Mar 25th, 2024

      • Justin J

        The phone lines are terrible with pre verified information b.s. then the customer service redirect you everywhere. They make it impossible just to make a payment.
        Jan 16th, 2024

      • Hassan Abdelrahim

        I recently had a wonderful experience at the Secu Bank Branch. The staff members were extremely friendly and welcoming from the moment I walked through the door. They were knowledgeable and went above and beyond to answer all my questions and assist me with my banking needs. The branch itself was clean, well-organized, and had a modern and inviting atmosphere. The waiting area was comfortable, and there was plenty of seating available. The customer service I received was exceptional. The staff took the time to understand my financial goals and provided valuable advice and recommendations tailored to my needs. They were patient, attentive, and made me feel valued as a customer. In addition, the bank offers a wide range of services and products that cater to various financial needs. Whether it's opening a new account, applying for a loan, or seeking investment advice, the Secu Bank Branch has it all. Overall, my experience at the Secu Bank Branch was outstanding. I highly recommend this branch to anyone looking for exceptional customer service, knowledgeable staff, and a pleasant banking experience. Thank you, Secu Bank, for exceeding my expectations!"
        Oct 18th, 2023

      • Brad P

        Overall experience was great with the actual people, but when trying to pay off my loans electronically, there was a problem both times. I sent what I thought was my last payment electronically, but it was $4.38 short a few days later because of interest. The loan I just recently paid off got rejected electronically, because I overpaid. I contacted secu and they gave me the payoff amount. I sent in the check immediately, and it got cashed before they returned the money back to my account, causing my overdraft protection to be used. This should have never happened. They should have honored the payment, then sent me the difference in the mail or added it to my secu savings. Moral of the story is, call in for your last payment to avoid these situations. It's a sad world we live in this day and age that you have to do everything yourself to make sure other people, businesses, and companies do their jobs.
        Aug 29th, 2023

      • Adam Smullen

        Could not get ahold of this pathetic excuse for a bank sat on hold the multiple times I tried calling. Never had an issue like this with my other bank. Terrible customer service, very disappointed and will be closing my account. Wouldn't have even left one star if I didn't have to
        Aug 10th, 2023

      Read Our 45 Reviews

      About
      SECU Credit Union

      SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on us for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

      Contact Info

      Products

      • CDs (Certificates of Deposit)
      • Visa Credit Cards
      • Savings/ Money Market Accounts
      • Checking Accounts
      • Auto/ Truck/ RV Loans
      • Personal Loans
      • Student Loans
      • Mortgage / Home Equity/ 100% Home Financing

      Services

      • Coin Counting Machine Available this location
      • Thousands of free ATMs
      • Online Bill Pay
      • Mobile Deposit
      • Person-to-Person Payments
      • Mobile Banking Apps for iOS and Android

      Images

      Questions & Answers

      Q What is the phone number for SECU Credit Union?

      A The phone number for SECU Credit Union is: (800) 879-7328.

      Q Where is SECU Credit Union located?

      A SECU Credit Union is located at 1101 Mt. Hermon Road, Salisbury, Maryland 21804

      Q What is the internet address for SECU Credit Union?

      A The website (URL) for SECU Credit Union is: https://www.secumd.org/?y_source=1_NTkyMDY1LTU0NS1sb2NhdGlvbi53ZWJzaXRl

      Q How big is SECU Credit Union?

      A SECU Credit Union employs approximately 20+ people.

      Q What days are SECU Credit Union open?

      A SECU Credit Union is open:
      Friday: 9:00 AM - 5:00 PM
      Saturday: 9:00 AM - 1:00 PM
      Sunday: Closed
      Monday: 9:00 AM - 3:00 PM
      Tuesday: 9:00 AM - 3:00 PM
      Wednesday: 9:00 AM - 3:00 PM
      Thursday: 9:00 AM - 3:00 PM

      Q How is SECU Credit Union rated?

      A SECU Credit Union has a 2.4 Star Rating from 45 reviewers.

      Hours

      Friday:
      9:00 AM - 5:00 PM
      Saturday:
      9:00 AM - 1:00 PM
      Sunday:
      Closed
      Monday:
      9:00 AM - 3:00 PM
      Tuesday:
      9:00 AM - 3:00 PM
      Wednesday:
      9:00 AM - 3:00 PM
      Thursday:
      9:00 AM - 3:00 PM

      Ratings and Reviews
      SECU Credit Union

      Overall Rating

      Overall Rating
      ( 45 Reviews )
      13
      2
      2
      3
      25
      Write a Review

      MrSingingMachine on Google

      image The virtual teller looked like artificial intelligence. Took me aback somewhat. I assume the virtual tellers are outsourced to another country now.

      Business Response on Google Mar 24th, 2024
      Hi there, our Virtual Tellers are all based at our headquarters in Linthicum Heights, MD.

      Justin J on Google

      image The phone lines are terrible with pre verified information b.s. then the customer service redirect you everywhere. They make it impossible just to make a payment.

      Business Response on Google Feb 6th, 2024
      Hi Justin, I'm so sorry to hear you had issues with our phone system - that's not how we want our members to feel. I'd love to get your feedback and also make sure that we can have someone assist you for whatever you need. Please send an email to secucommunications (at) secumd (dot) com. -Linda

      Hassan Abdelrahim on Google

      image I recently had a wonderful experience at the Secu Bank Branch. The staff members were extremely friendly and welcoming from the moment I walked through the door. They were knowledgeable and went above and beyond to answer all my questions and assist me with my banking needs.
      The branch itself was clean, well-organized, and had a modern and inviting atmosphere. The waiting area was comfortable, and there was plenty of seating available.
      The customer service I received was exceptional. The staff took the time to understand my financial goals and provided valuable advice and recommendations tailored to my needs. They were patient, attentive, and made me feel valued as a customer.
      In addition, the bank offers a wide range of services and products that cater to various financial needs. Whether it's opening a new account, applying for a loan, or seeking investment advice, the Secu Bank Branch has it all.
      Overall, my experience at the Secu Bank Branch was outstanding. I highly recommend this branch to anyone looking for exceptional customer service, knowledgeable staff, and a pleasant banking experience. Thank you, Secu Bank, for exceeding my expectations!"

      Business Response on Google Nov 1st, 2023
      Hi Hassan, to say "you made our day" would be the understatement of the year. THANK YOU! We are so appreciative of your kind words and happy to have you as a member. -Linda

      Brad P on Google

      image Overall experience was great with the actual people, but when trying to pay off my loans electronically, there was a problem both times. I sent what I thought was my last payment electronically, but it was $4.38 short a few days later because of interest. The loan I just recently paid off got rejected electronically, because I overpaid. I contacted secu and they gave me the payoff amount. I sent in the check immediately, and it got cashed before they returned the money back to my account, causing my overdraft protection to be used. This should have never happened. They should have honored the payment, then sent me the difference in the mail or added it to my secu savings. Moral of the story is, call in for your last payment to avoid these situations. It's a sad world we live in this day and age that you have to do everything yourself to make sure other people, businesses, and companies do their jobs.

      Business Response on Google Sep 7th, 2023
      Hi Brad, thank you for taking the time to write this. To start with, I am glad to hear that your in-person interactions with SECU staff have all been pleasant and great. We are upset, though, to hear of the other interactions you've had with us - that's not how we want our members to feel. If you're open to talking, I'd love for the chance to have one of our team members take a look into your account to figure out what happened, and see how we can make things right. If you're open to that, please send an email to secucommunications (at) secumd (dot) com. -Linda

      Adam Smullen on Google

      image Could not get ahold of this pathetic excuse for a bank sat on hold the multiple times I tried calling. Never had an issue like this with my other bank. Terrible customer service, very disappointed and will be closing my account. Wouldn't have even left one star if I didn't have to

      Business Response on Google Aug 13th, 2023
      Hi Adam, I'm so sorry to hear that you were having trouble reaching someone at SECU. That's not how we want our members to feel. I've asked for someone from our team to give you a call directly to ensure you get the assistance you need. -Linda
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      Overall Rating

      Overall Rating
      ( 45 Reviews )
      13
      2
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      3
      25

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