KOHLER Signature Store by First Supply

This store must not need new customers! My husband and I entered the store where two sales persons were talking. Only acknowledged us because my husband said hello. We walked through the store and saw a man at his desk another sales person No acknowledgement of any kind. We walked around for about 20 minutes with no offer of assistance. When we walked out, both women were as they were when we entered. This business doesnt deserve any stars! We will give our business to a company that cares and values customers! Their loss, another companys GAIN!
Apr 8th, 2024

Very Disappointing with the Birmingham Kohler Store's custoner service. Purchased $8k of Kohler faucets, fixtures and sinks on 5/23/23 and we still have not received two faucets. Every time we call to get updates on status we receive very rude responses from store manager, Susan. We paid for all of these fixtures up front but we are waiting on kitchen and bathroom faucets 6 months later. Disappointing that we can not call or receive updates as delivery dates continue to slip from expected dates.
Dec 7th, 2023

Oct 28th, 2023

Angel, Was such a pleasant person and was wonderful to work with.
Sep 16th, 2023

I cant say enough great things about working with Lori! She was accessible, knowledgeable and beyond helpful! She made this taxing experience very smooth and easy for me. Thank you again, Lori!
Aug 20th, 2023