Potbelly

Mar 22nd, 2024

I've ALWAYS loved their food at this location. This time I need to talk about the amazing customer service I experienced. We ordered food for delivery with a requested 6:30 pm delivery time. At 6:50 pm our food still hadn't arrived. I called to ask if there was a problem with our delivery. The extremely polite person on the phone went to check on it. I was apologized to and they took full responsibility that the order was made but never made it out for delivery. They remade it fresh again and said they'd get it out immediately for delivery. They then proceeded to refund my full purchase price including the delivery fee. The person who delivered our order apologized again and said they threw in 2 free cookies as well. I about cried because I felt so valued as a customer. Seems like nowhere does these kinds of things anymore when an honest mistake is made. Way to go Potbelly!! You have a customer for life. I will tell this story over and over to people so this location can continue to thrive. Thank you for standing out in taking care of your customers.
Jan 12th, 2024

Jan 10th, 2024

Jan 8th, 2024

Food is good, but they regularly forget the extra ingredients we pay extra for on sandwiches and in salads when ordering online. I would highly recommend going in to order to make sure it's accurate. For instance, I always order the powerhouse without cucumbers and half the time they leave the cucumber in and take off something else I wanted like the avocado. Just annoying.
Dec 10th, 2023