Flooring Expo by Carpet King

Outstanding Service! Having numerous rental properties, I buy alot of flooring. I met Jim many years back at the St. Louis Park store and followed him to the Maple Grove store. I always get what I need, am given numerous options with pro/cons (price/quality etc). Extremely fast service and ALWAYS follow through by Jim! Jim makes my life easier and my properties look great.I have no doubts when Jim handles my flooring needs :)
Nov 4th, 2021

Poor service and charge for replacement
Jul 8th, 2021

This is being written by her son on behalf of my mom. They are good when you want to buy carpet but terrible on the service side of their business. My elderly mother bought carpet 5 years ago. Now the carpet has been buckling and Carpet King is only willing to stretch the carpet again instead of replacing the defective carpet. My mother lives alone so this carpet should have lasted more than 5 years. it just feels like they are taking advantage of the elderly with this poor customer service. My mother has been going back and forth with them for a month with no satisfactory resolution. They provide lip service on the phone when they say "we want to make this right." They have no interest in making it right, they only want to pacify my mom to frustrate her to the point of dropping the issue. They are all about the sale - forget about the service. We are having the faulty carpet replaced by Home Depot who stands behind their products and service. Response to Carpet King - We have been working with your service department or LACK of service department - for over a month without a satisfactory response. It feels like the longer they drag this process out the more likely we will drop the issue. Well Carpet King you get your wish because we are going to Home Depot because we will not spend $1 with you. After 5 years you are only offering a stipend for a 10 year warranted carpet. Anyone reading this should spend their hard earned money elsewhere. By from Carpet King at your own risk.
Apr 5th, 2021

Worse install experience ever. We have a 1800 square foot basement and they did not even use a power carpet stretcher. They only used a knee kicker! Seams were horrible. Had to have them come back and redo several of them the day after initial install. Now a few seams are coming apart and they will not warranty them, 3 years later. No lifetime install guarantee here. Never again will I purchase from them. Do yourself a favor and go through a small local carpet dealer instead.
Jan 1st, 2021

Dec 2nd, 2020