Motto Clear Aligners

Dec 28th, 2023

A company that thrives on abusing their customers!!!
Dec 21st, 2023

Dec 16th, 2023

Tooth extraction are never fun. They were careful.
Dec 10th, 2023

There are so many reviews here that I WISH I would've read before making the impulsive and quite frankly desperate decision to go to Aspen Dental today. I never write reviews but the fact that the office manager asked me to write a Google review at the end of this terrible experience sealed the deal. I booked online for an emergency, but when I called to confirm I was told that nothing would be done same day as far as treatment. That's fine, it's a wisdom tooth, I figured that could be the case. What I wasn't prepared for was the way it felt like I was just plopped into a machine and everyone was just bopping me around until they spit me out. Not only did I not receive a cleaning, I was then told that they wouldn't even do a regular cleaning on me at a future appointment because it would be considered malpractice since the dentist 'prescribed' root planing and whatever the deep cleaning is for gum disease. I thought I'd at least have an exam and a cleaning. I had X-rays that were pretty awful, but I expected they might be. The gal doing them was nice enough but kept saying things like "oh must have been a long time since your last cleaning" - A of all no, not comparatively and B of all aren't they supposed to be non-judgemental? The whole entire experience felt like a machine with s revolving door. X-ray tech in and out. Revolving door for the hygienist, swap out for the doctor. The dentist was nice enough, but everyone spoke to me like I was stupid and "this is what happens when you don't take care of things" type of attitude. It wasn't until I was whisked away with the office manager (before I even realized my exam was over) to discuss the costs of recommended treatment that it really hit me that this was purely transactional and they don't care about patients at all. I guess that's what happens when you choose a big chain. No compassion, repeatedly asked "were you prepared for this financial responsibility?" when being told the cost breakdown. Even worse than finding out that you have to pay upfront just to MAKE an appointment for treatment, is that the oral surgeons are only at each location one or two days a month. So now something that's an emergency has to just simmer until I find a location I can get into? I had hoped I'd receive great care but I'm left with an impossible decision to move forward with them or start over somewhere else when I really just need this dealt with. Proceed with caution.
Nov 24th, 2023