Missouri Credit Union

Worst bank ever. Only deal with them if you want to be thrown out the door like a piece of trash and have them lie steal and cheat you every day!!!
Apr 8th, 2024

When I was denied a loan (not surprising), instead of calling me that day to advise me, I stressed through a 3 day weekend. I called the morning they reopened and never received a callback. I finally received a rejection letter 5 days after applying. I would have liked to talk to someone regarding things I could do to improve my chances, such as a co-signer, more money down, etc. However, I was not given that opportunity. This is not the way to do business.
Dec 30th, 2023

Bad information from loan officer made a deal fall apart on a truck purchase. Was told we could get everything done over the phone and emails then when it was finally submitted found out the financial officer gave me bad info. First and last time trying to use missouri credit union for a loan.
Feb 22nd, 2023

Nov 26th, 2022

The first tier staff are friendly and provide excellent customer service for straight forward requests. Loan officers are incredibly difficult to work with remotely. I needed to do a wire transfer and the instructions were not on the website. When I called the rep they provided vague instructions and emailed me a form to print off then fax to them. Who has access to a fax machine in 2022? It didn't particularly matter because it was the wrong form. I ended up filling out three different forms after working with four different reps. Trying to get one to reply to me via email was slow and phone calls often ended up on hold then cut off or voicemails. After 21 days of emails and international phone calls, they refused to initiate the transfer unless I came to a branch location in person. It is crazy that I had to purchase a plane ticket, fly across an ocean, and drive to Columbia to show a driver license they had on file to a loan officer who barely looked at it. This could have been done in a 15 minutes zoom call. Not leaving this bank sooner cost me $3000 in travel to do a $50 wire transfer.
Oct 26th, 2022