Penn Station East Coast Subs

Never fails, they moved to this spot/kept the old spot by the theater on mid rivers, some of the guys that used to be there moved over to this spot I think not sure regardless still my favorite place to get a consistent steak in STL
Mar 30th, 2024

I eat at penn station quite frequently but lately the service at this location is beginning to deter me from the chain. I ordered online for a specific time due to me grabbing food on my lunch. Once I arrived, no greeting was provided. I headed to the designated pick up area, the lady behind the counter picked up the phone & instead of placing them on hold to proceed to assist me, she took their entire order when I could visibly see my order was ready. I tried to get her attention - because once again, I am running on a tight lunch shift - she ignored me & continued on with the phone call. After she finally asked me how I could be helped, the order was wrong. Additional time had to be spent for her to correct it. All in all, the friendless - really lack thereof & service at this location is terrible. I keep going back hoping that itll be different but maybe thats on me. Received a response from a manager at this store & no wonder the lady is rude every visit theres no accountability. He blamed me for not being patient despite the fact that I was waiting to be assisted when she answered the phone. I get 100% protecting your employees, but when they are in the wrong - like in this case - redirect them.
Feb 20th, 2024

Awesome store. The staff are super friendly. Tyler and Sara are incredibly helpful and so polite.
Feb 20th, 2024

Been to this location several times, almost to the point Id be considered a casual, and Ive never had any issues with it. However, the last time I went, the manager lady (in the red shirt) was just unprofessional. No hi or hello when I walked in, had an attitude in her tone when asking about my order, didnt offer me a receipt, and then when I did ask, she was visibly upset that she had to reprint it, and then no thank you or goodbye. She would go on to complain about a large online order that came in to her coworker while making my sandwich. Other than that, I was the only person in the whole place. Lastly, the sandwich and fries were good as always, but it was incorrect (sauce was added on the sandwich that I had asked to be on the side, not the end of the world but scraping sauce off my sandwich is not how I wanted to enjoy my meal. The same one Ive gotten literally every time). I wont blacklist the place just yet, maybe she was having a bad day like we all do sometimes. I would only advise treating your paying customers like people and not obstacles.
Feb 13th, 2024

Quick & good
Feb 12th, 2024