JCPenney

I personally had a HORRIBLE experience at this JCPenney hair salon. After speaking with the Stylist the evening before, I had high expectations for the service I would receive, and I trusted this stylist with my hair. I brought in an inspiration photo of what I would love to aim for with a few sessions. I did NOT expect to meet the goal in the first session, but I did however expect to recieve a caramel color with a SHADOW root like my Stylist promised me after a test strand was performed..not only did my Stylist not provide, she also kept pulling and ripping my hair out while it was soaking wet, and freshly bleached. To the point that I verbalized the pain, and had to move in my chair to ease the extreme discomfort of my scalp feeling like it was going to split open I am NOT a tender headed person, and I am not exaggerating. I was also charged for services that I did not receive (unless chlorine pool green is a corrective color, and tone) Needless to say, I walked out of the Salon embarrassed, with damp, frizzy, orange hair, without a beautiful shadow root, and with an ugly "CHLORINE POOL GREEN" band. I also caught other employees staring, without saying a word to me or to the Stylist who butchered my hair, as I was paying for this awful service...I cried. My long, beautiful hair is RUINED. I wanted a new look to uplift my self confidence on my journey to a "new me," but was left regretting every decision. I paid a lot of money for this too, and still left her a tip, because I genuinely hope that she feels bad for what she's done to me! I will include my inspiration photo below, as well as my results. WORST EXPERIENCE EVER! A refund for services not correctly performed would be nice, and the right thing to do...
Apr 2nd, 2024

Mar 31st, 2024

Wonderful place to shop
Mar 14th, 2024

Staff was very helpful in the saddest time in my life. Picking up a suit for the funeral of my wife.
Feb 25th, 2024

Feb 10th, 2024