Sleep Number

Ben was a great help. Helped me decide what I wanted. Walked me through everything and scheduled a set up for me. Fantastic customer service.
Feb 18th, 2024

We ordered a bed on 2 /12. First delivery on the 19th rescheduled 30 minutes after appointment window was over. Second delivery appointment on 28th was rescheduled for 3/15!!!!! It's crazy how this company cancles appointments day off and you go from first on the list to last on the last not once but twice!!!! Show quoted text
Feb 11th, 2024

After spending about $7K on a bed about 6-7 years ago I feel compelled to leave a review of my experience over that time. Over time, on my side of the bed my mattress slopes so that when I get close to the edge I feel as I might roll off, I have tuck a pillow under my right side to prevent this. Since this is a split top bed, you have to buy special sheets sets to fit it from Sleep Number, and so far, every set we have purchased tears on the bottom. At $300-$400 a set any normal person would expect much better quality. I have never rips a sheet set in my life. All of theirs have torn. I will never give Sleep Number any consideration for my future needs. Both the company and the product are not the quality you might think they are. Update: After leaving this review, Sleep number responded by telling me I should call their customer service number to get my issues resolved. What they don't know is that I already did that prior to leaving the review, in an effort to give them the opportunity to take care of the issue responsibly. After speaking to a CSR on 1-26, she promised me a phone call at 9am on 1-27. 1-27 came and went without a call, so did 1-28 and on 1-29 they left a voicemail stating that they are declining any assistance with my concerns. So, calling the customer service number again will do me no good. I am open to the opportunity for them to take my concerns seriously and I will be happy to remove or update my review.
Jan 29th, 2024

The St. Peters Sleep Number Store is the place to shop. The staff is a team. Each one is there to make my experience a great one. Their patience with me is commendable.
Jan 13th, 2024

Do not trust this company or the sales people. You need to know that you cannot return the adjustable base. The salesman clearly said we will get all of our money back if we wanted to return the bed knowing full well we wouldnt get a dime back for our $3,500 base. Trash human working at a trash company. Stay away. Also the bed is LITERALLY JUST AN AIR MATTRESS THAT YOU CAN DEFLATE AND INFLATE. The whole experience was a joke.
Oct 20th, 2023