Ferrells Automotive

Great customer service, order what I needed and had it the next day.
Apr 19th, 2024

Jan 2nd, 2024

Very honest, detail oriented, hard working staff. Took plenty of time to explain everything to me. Highly recommend this business!! Services: Auto brake repair, Brakes, Oil change
Aug 24th, 2023

I'm glad so many had good luck with Ferrell's, because we sure didn't. The starter in our 1985 VW Camper, went kaput down between Hawthorn and Tonopah. Two tow trucks later (it was a really bad day), we arrived at Ferrells at 9:00pm after they had closed. We left a message to call us in the morning to discuss the problem (the starter). Morning came and no calls, so we called and called and called, left several messages, but no one ever called back to talk to us to find out what the problem with the starter was. When I finally got thru, the woman answering the phone was rude and we got nothing accomplished. I NEVER spoke to a mechanic to talk about the problem. UNTIL, the owner called to inform us that they had ordered the NAPA part and we're putting it in and the van would be ready in an hour. When I asked him if had any experience with this van, he avoided the question with: "I've got over 40 years experience..." So what? NAPA parts and VW vans do not get along. We continued to have problems, even getting stranded again near Berlin, NV - way out in the boondocks, on a less traveled, dirt road. Fortunately, after the van cooled down, we got the starter to work again and immediately took the van back to Ferrell's. They supposedly did another inspection and said everything was fine. It wasn't. They charged us $800 for the wrong part that I had to replace at my regular shop to the tune of another $500. (Notice the difference in price with a shop that knows what they are doing and one [Ferrell's] that didn't.) Moral of the story: if you own a VW Camper van, stay away from Ferrell's.
Aug 21st, 2023

Had a leaking valve cover gasket and called Ferrell's to find out when they could get the car in. After talking with Jennifer she asked me to bring the car in so they could order the correct parts and we could pick it up the next day. They were great and true to their word we received a call the next day to pick up our car. Very reasonable price, great service and even though they were busy got us in and back on the road without having to wait weeks to get it done! Would recommend and will be using them for other vehicles as well!!!
Jul 13th, 2023