Staples Travel Services

I went to staples yesterday and i had a great service the associate ines helped me to get all my job printed.
May 27th, 2023

For the most part, pick a bunch of teenagers, who typically dont care and throw them in a store with your customers. Don't supervise them and what do you get? I'll just stand in the sidelines and watch this store as it suffers from this lack of intervention by supervisors. I hope this store isn't privately owned, I would give details if I thought someone in the store would care enough to do anything.
May 10th, 2023

I went to Staples several days ago to have a photo made into a poster. I specified the size and asked some questions regarding the quality, cost, and when the poster would be ready. The associate (a woman) was abrupt with her responses and told me it would be ready the next day (as I requested). I said ok, thank you, and left. I came back the next day and when I saw the poster, it was blurry to the point that I could not use it. When I told her (same associate) that I did not want it and I was disappointed that she did not tell me ahead of time that it would be blurry, she had an attitude and just said, You dont have to pay for it. She proceeded to fold the poster and that was it. I left. I called the manager on the phone and explained the situation. I told him that I believe the associate should have shown me what she had on her computer screen when she enlarged my photo. She should have asked me if I wanted that or if we could find a clearer image to work with, or ANYTHING but the poor attitude she demonstrated. She, in effect, wasted a full day of my time and she wasted Staples money! The manager told me he would look into the matter and get back to me. Later that same day I received a call from a different associate (a male) and he told me he and the manager found a clearer image of the same photo I wanted enlarged. They worked with it and made me a poster. If I wanted to come in, they would be happy to show me, and if I wanted the poster, it would be no charge. The poster is now framed and hanging in my home! I cannot thank the manager and male associate enough for going the extra mile for me. THAT is real customer service! I am so appreciative!!!!!! THANK YOU, Anthony and Evan!
Aug 4th, 2023

I just visited this staples to use their self service printer. It was not working and I asked the associate for help three times. She rudely said send it again instead of taking the time out to help me. The last time I asked her for help she began yelling. I asked for the manager. I have had many encounters with this associate. She is always rude to everyone who needs assistance. Well the manager came he was rude. He did not resolve the issue and said is that all like I need to get to the back and finish my nap. Really. They all thought it was funny laughing and whispering through their microphones. I guess this behavior is acceptable because they know there is no repercussions.
Apr 5th, 2023

Feb 23rd, 2023