Sleep Number

Louise Walsh was excellent. Her knowledge of the product and friendliness were most appreciated in guiding us to choosing the most suitable bed/base. Thank you.
Mar 15th, 2024

Mar 2nd, 2024

A dubious purchase. We bought a sleep Number flex top king 360 bed. It would have been great if it had worked as advertised. Slightly after one year the inflation chambers failed on both sides. I was advised y the y store mgr to increase setting to 100% & then see if it holds. It didn't. Called for a service appointment. Techs arrived, looked at bed, said it needed new chambers & a cover. They left after 10 minutes. They said an order would be mailed to our address. The cost for this visit was $148.00. A few weeks later the replacement parts had not arrived & I called customerservice. .Ater waiting over 20 min. I found out an order had never been placed. Since it was over a year since the purchase date, it isn't covered by full warranty. I was informed the replacement parts & installation would cost me over $ 500.00 for a $1100.00 bed that I'm still paying off.
Feb 25th, 2024

By far the worst company on earth to deal with. We own our own company and how they treat people is absolutely ridiculous. Had an i8 delivered 2 weeks ago and the first night sleeping on it the right side deflates and would deflate every single night. Company told me to sleep on a deflated bed for 30 days. As far as the frame which they refuse to take back it doesnt lower once raised and the buttons on the side popped out on their own within 48 hours with wires hanging out. This is a very expensive glorified air mattress. Worst sleep on my life. I went from a tempur-pedic to this. I have never written bad reviews in my life but this company sure gets the ticket. They could care less about their customers, how much you spent and make no exceptions for a product that was obviously broken or faulty. I called with 24 hours to tell them the issues and they couldve cared less and are some of the rudest people to deal with. Theyve also charged me for a down comforter which I still havent received to this day. Usually large companies charge your card right before something ships not 3 weeks early and they still have no eta on when itll ship. Do yourself a favor and stay away from this company. Always had great luck with tempur-pedic and mattress firm.
Feb 25th, 2024

My wife and I had been looking online for a while for a new mattress and decided to go in store to try out some beds based on a friends recommendation. Boy, were we not disappointed! Louise greeted us with a smile as soon as we entered and politely told us she was wrapping up another customers purchase. We spent the next couple minutes walking around the store, testing a few beds. Everything was really clean and we were impressed with the head rest covers as well! Definitely made us feel more at east when testing the beds. Once Louise joined us, she was kind and patient enough to answer the slew of questions we threw at her which helped us arrive at our new bed the iLE 360 Smart bed. While she started to ring us up, another couple came in and she greeted them with the same politeness and respect she showed us. Over all, we had a very pleasant experience at the store getting our new bed and will definitely be recommending Sleep Number to everyone we know!
Feb 11th, 2024