Olympus Encantada

Aug 16th, 2021

Those who stay with them never come back again. They put false charges on your account once you leave. They have this whole process going on and they are well aware of what they are doing. Avoid this place at any cost. Not worth the stress
Aug 14th, 2021

Biggest bunch of Scammers. this place is designed to scam you with additional hidden charges. We had the misfortune of staying here for a year. After months of moving out, we are still seeing ridiculous charges for small tings such as key returns etc. On top of that, there are DUPLICATE charges. I gave them the benefit of doubt and asked them to remove these, but the Lady in the front office clearly knew about this. This is just their way of squeezing out one last time from unwary renters who made a terrible choice of staying here.
Aug 2nd, 2021

Update: The response below to my initial comment once again shows the unprofessional and fraudulent attitude of this apartment complex. I attached the part of contract addressing the parking. But they don’t follow their own contract and just keep saying that they gave a prior notice. Nowhere in the contract it says that they can tow my car due to maintenance issues by giving a prior notice. I hope this review is a good lesson for people who want to rent here. Earlier comment: Avoid this apartment complex at any cost. Not worth the money. 1) They have towed my car at my own expense from authorized/legal parking while I was out of town since they were making some repairs in the parking area. Though they did give a prior notice via email, I have no obligation to change my business travel plans to repark my car. Attached is the part of lease agreement related to parking information and nowhere it is stated that they can tow legally parked car due to maintenance issues and specifically at the cost of the tenant. 2) They closed all amenities for much longer period than required by the state regulations. They reopened gym 2 months after the state announced reopening. Given that this apartment complex is much more expensive than other complexes in the town, this is unacceptable.
Jul 11th, 2021

Had an issue upon move in with the floor plan differing in layout from the one I signed a lease on (needed that one specifically for furniture). Narda was extremely gracious, immediately admitted to the mistake (which was a computer glitch and no one’s fault), and went to great lengths to find a solution for me (including offering a full refund of all deposits paid and penalty-free breaking of lease - very unusual for an apartment to offer). The property manager offered discounted rent and free transfer to the correct unit when available if I chose to stay. Mistakes happen, but it’s how people handle them that matters, and I’m extremely impressed with how this situation was handled. I decided to stay and I’m happy I did. Any minor issue or question I’ve emailed about since move in has been handled same day, with fast and gracious email responses. The staff is always super friendly when I stop by to pick up my mail, and they frequently have little socials and giveaways on holidays like donut day etc. Very pleasant place - I’m happy here and planning to stay. Special thanks to Narda for going above and beyond to resolve issues for me, and her genuine caring/empathy
Jun 19th, 2021