Hampton Inn Albany-Western Ave/University Area

Had a lovely stay here, one night. Friendly staff, quiet, clean and comfortable rooms, and a great breakfast as well.
Apr 9th, 2024

Enjoyed staying here. Nice area, shopping, dining, drinking, shopping all near by.
Mar 30th, 2024

I rarely write reviews, but this was the worst customer service I've ever received. Due to a storm and massive power outage in the area, and expecting to need a warm place for us and our young kids to sleep tonight, I reserved a room at this hotel. At that point, we were expecting the outage could last days as there was no restoration time estimate. Thankfully, power was restored about a half hour after I booked the room and I was on the phone immediately with this hotel to explain the situation and ask for a refund or some other accommodation. They flat out refused to do anything. No refund, no credit, no reschedule. I had literally had the room reserved for less than an hour. The first person who answered just said I was past the cancellation date, so I asked for the manager. The front desk manager showed no compassion or care, and flat out said that due to the snow and emergency situation, they weren't giving refunds--so essentially saying they're taking advantage of people in an emergency situation. After this, I called Hilton customer service directly, and was essentially given the run around, had to speak to 3 different reps on 2 different calls, and they did nothing but call this same manager. The first Hilton rep said that I could cancel but there is a fee of one night room rate...and I had a 1 night reservation. She said she had to call the hotel to request they waive this fee, but when she did that, the Hampton Inn manager refused. She then tried to call and ask if they'd modify the reservation to a future day, and they didn't answer her call. Very unprofessional, and very disappointing. Be warned that if you have any issue with a reservation, or extenuating circumstances if any kind, this hotel will do nothing at all to help you.
Mar 24th, 2024

Good location, shops and restaurants are in the immediate vicinity.
Mar 17th, 2024

Mar 7th, 2024