Gold Star Plumbing, Inc.

"Thank you for your feedback, Ted. We understand that our pricing may seem higher than some competitors in the plumbing, heating, and cooling space. However, it's important to note that we offer several key differentiators that contribute to the exceptional quality and service we provide:High-quality materials and products: We use premium materials and brand-name products known for their reliability and durability. This ensures your system functions optimally for years to come, potentially saving you money on repairs and replacements in the long run.Expert installations: Our technicians are highly trained and certified to install systems according to strict manufacturer and governing body standards. This meticulous attention to detail ensures your system operates safely, efficiently, and meets your specific application and energy requirements.Engineered solutions: We don't offer one-size-fits-all solutions. Our team takes the time to understand your unique needs and design a system tailored to your home's specific layout, usage patterns, and energy goals. This ensures optimal performance and comfort.Peace of mind: We stand behind our work with comprehensive warranties and offer ongoing maintenance plans for added peace of mind.While we strive to remain competitive within the high-quality segment, we believe the value we offer in terms of reliability, efficiency, safety, and long-term cost savings is unmatched. We're always happy to discuss your specific needs and provide a free quote tailored to your budget and requirements. Please feel free to reach out directly to 516-409-8555 to schedule a consultation."Respectfully,Gold Star Team

Hi WilliamThank you for the 5 Star Rating!

Dear Alice,We are incredibly sorry to hear about your experience with Goldstar Plumbing and deeply regret the significant inconvenience caused by the sink installation. We understand your frustration and empathize with the difficulty you're facing due to the inappropriate sink height.While we acknowledge that we did our best to work with you throughout the project, it's clear we missed a crucial step in ensuring the installed sink met your specific needs and accessibility requirements. This is completely our responsibility, and we sincerely apologize for the oversight.We are committed to making this right and want to offer a solution that fully addresses your concerns. Therefore, we propose the following:Alternative Installation: We will work with you to find an alternative sink that meets your accessibility needs and provide a significant discount on both the sink and installation to compensate for the inconvenience. We will ensure open communication and confirm all details before proceeding.We understand this may not be your ideal outcome, and we truly appreciate your understanding and willingness to work with us. Your feedback is valuable, and we want to demonstrate our commitment to customer satisfaction through this solution.Please feel free to contact the manager, Anjelyne, directly at 516-409-8555 or [email protected] to discuss the specific details of the alternative sink and finalize the plan. We are available at your earliest convenience and are committed to finding a solution that leaves you satisfied.Thank you for your understanding.Sincerely,The Goldstar Plumbing Team

Thank you Benjamin!

Jiwoo thank you so much