Chamber of Commerce

      Pinot's Palette

      ( 155 Reviews )

      Pinot's Palette
      • 28699 Chagrin Blvd Suite 280
        Cleveland, OH 44122
      •   216-755-4475
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      Hours

      Tuesday:
      12:00 PM - 9:00 PM
      Wednesday:
      12:00 PM - 9:00 PM
      Thursday:
      12:00 PM - 9:00 PM
      Friday:
      12:00 PM - 9:00 PM
      Saturday:
      12:00 PM - 9:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      Closed
      CALL DIRECTIONS REVIEWS

      Chamber Rating

      4.6 - (155 reviews)
      122
      21
      3
      1
      8
      Read Our 155 Reviews

      Chamber Rating

      4.6 - (155 reviews)
      122
      21
      3
      1
      8
      › ‹
      • bibi tabsh

        The employee who was covering (7-9 pm February ,6)was very impolite and unprofessional, she kicked us out and refused to refund, unfortunately I heard good reviews about this place but this employee has ruined the experience ! Please train your employees to communicate clearly and politely with clients as we came to have fun but turned out to be the worst!
        Feb 3rd, 2024

      • Hadeel Almaimani

        I had the worst experience ever. I arrived on time, but no one welcomed me, and there wasn't any name on the table, so I sat beside my friends. After a while, the instructor came and impolitely told us to move our seats. We responded that we didn't know those weren't our seats and suggested that she could have asked us politely to change seats. Following this, she shouted at us again and asked us to leave. She was unprofessional.This incident left me deeply disappointed and disillusioned with the service.
        Jan 27th, 2024

      • Aya ElGamal

        I recently attended (7 - 9) pm drawing class at this studio, unfortunately it was a highly disappointing experience due to the poor customer service provided. From the moment I arrived, it was evident that the staff lacked professionalism and attentiveness. Despite having made a reservation in a advance, I was greeted with disinterest and confusion. From the first moment, the instructor demonstrated a lack of patience and failed to provide adequate guidance. Instead of fostering a supportive and encouraging environment. In summary, my experience at pinots palette woodmere was far from satisfactory. Lack of professionalism, poor instructions and dismissive attitude towards customer feedback were major drawbacks. I sincerely hope that the management takes proactive steps to address these issues and works towards improving the customer experience in the near future
        Jan 26th, 2024

      • Jinan Mohtadi

        Had the worst customer experience ever, the employee was shouting at us a group of six and asked us to leave just because we moved our places, she couldve spoken to us in a calmer tone but she asked us to leave while shouting !! Very unprofessional and very unwelcoming ! I wish there is a zero star option!
        Jan 19th, 2024

      • jihad mohtadi

        Unprofessional
        Jan 11th, 2024

      Read Our 155 Reviews

      About
      Pinot's Palette

      Pinots Palette is the premier Paint and Sip Party venue for Cleveland, Akron and Northeast Ohio. Join us for a night mixed with painting, wine, music and laughs. We take care of the details you just have a great time! Our fun-filled painting classes are perfect for a Girls Night Out, Date Night, a Bridal Shower, Birthday Party, Private Parties, or a Corporate Team Building event. Our artists will guide you step-by-step in creating your very own masterpiece. Paint, Drink and Have Fun!

      Contact Info

      •   216-755-4475

      Payment Methods

      • Cash

      Questions & Answers

      Q What is the phone number for Pinot's Palette?

      A The phone number for Pinot's Palette is: 216-755-4475.

      Q Where is Pinot's Palette located?

      A Pinot's Palette is located at 28699 Chagrin Blvd Suite 280, Cleveland, OH 44122

      Q What is the internet address for Pinot's Palette?

      A The website (URL) for Pinot's Palette is: https://pinotspalette.com/woodmere?utm_source=google&utm_medium=local&utm_campaign=localmaps&utm_content=167

      Q How big is Pinot's Palette?

      A Pinot's Palette employs approximately 20+ people.

      Q What days are Pinot's Palette open?

      A Pinot's Palette is open:
      Tuesday: 12:00 PM - 9:00 PM
      Wednesday: 12:00 PM - 9:00 PM
      Thursday: 12:00 PM - 9:00 PM
      Friday: 12:00 PM - 9:00 PM
      Saturday: 12:00 PM - 9:00 PM
      Sunday: 12:00 PM - 6:00 PM
      Monday: Closed

      Q How is Pinot's Palette rated?

      A Pinot's Palette has a 4.6 Star Rating from 155 reviewers.

      Hours

      Tuesday:
      12:00 PM - 9:00 PM
      Wednesday:
      12:00 PM - 9:00 PM
      Thursday:
      12:00 PM - 9:00 PM
      Friday:
      12:00 PM - 9:00 PM
      Saturday:
      12:00 PM - 9:00 PM
      Sunday:
      12:00 PM - 6:00 PM
      Monday:
      Closed

      Related Categories

      Ratings and Reviews
      Pinot's Palette

      Overall Rating

      Overall Rating
      ( 155 Reviews )
      122
      21
      3
      1
      8
      Write a Review

      bibi tabsh on Google

      image The employee who was covering (7-9 pm February ,6)was very impolite and unprofessional, she kicked us out and refused to refund, unfortunately I heard good reviews about this place but this employee has ruined the experience ! Please train your employees to communicate clearly and politely with clients as we came to have fun but turned out to be the worst!

      Business Response on Google Feb 3rd, 2024
      I was expecting this review. We actually have video from security cameras and statements from other guests to back our staff. Each of whom stated she was not confrontational and reacted only after your group became confrontational. Your group arrived late. They were informed of the seating for the evening and chose to move your seats displacing two other groups that had arrived separately. On top of that you created such a disruption 2 guests left. I am the owner. I arrived as I said to you over the phone in 10 minutes not the 15 promised but your group had left already.Cursing at and intimidating my staff is unwelcome. We set up groups a certain way to avoid interruption during the class and we do not sell tickets to guests after the start time to avoid further delays. Only 6 of your 7 had signed up at the time of the incident.But I digress. Regretfully, we are issuing a statement that you and your guests are no longer welcome at our studio. Eton security ha been informed, I believe you spoke with them and your pictures, information and the security videos with audio are reserved for any future need to reply. I am also sending your group emails with the included security photos and video to corroborate our descision.

      Hadeel Almaimani on Google

      image I had the worst experience ever. I arrived on time, but no one welcomed me, and there wasn't any name on the table, so I sat beside my friends. After a while, the instructor came and impolitely told us to move our seats. We responded that we didn't know those weren't our seats and suggested that she could have asked us politely to change seats. Following this, she shouted at us again and asked us to leave. She was unprofessional.This incident left me deeply disappointed and disillusioned with the service.

      Business Response on Google Jan 11th, 2024
      I was expecting this review. We actually have video from security cameras and statements from other guests to back our staff. Each of whom stated she was not confrontational and reacted only after your group became confrontational. Your group arrived late. They were informed of the seating for the evening and chose to move your seats displacing two other groups that had arrived separately. On top of that you created such a disruption 2 guests left. I am the owner. I arrived as I said to you over the phone in 10 minutes not the 15 promised but your group had left already.Cursing at and intimidating my staff is unwelcome. We set up groups a certain way to avoid interruption during the class and we do not sell tickets to guests after the start time to avoid further delays. Only 6 of your 7 had signed up at the time of the incident.But I digress. Regretfully, we are issuing a statement that you and your guests are no longer welcome at our studio. Eton security ha been informed, I believe you spoke with them and your pictures, information and the security videos with audio are reserved for any future need to reply. I am also sending your group emails with the included security photos and video to corroborate our descision.

      Aya ElGamal on Google

      image I recently attended (7 - 9) pm drawing class at this studio, unfortunately it was a highly disappointing experience due to the poor customer service provided.
      From the moment I arrived, it was evident that the staff lacked professionalism and attentiveness. Despite having made a reservation in a advance, I was greeted with disinterest and confusion.
      From the first moment, the instructor demonstrated a lack of patience and failed to provide adequate guidance. Instead of fostering a supportive and encouraging environment.
      In summary, my experience at pinots palette woodmere was far from satisfactory. Lack of professionalism, poor instructions and dismissive attitude towards customer feedback were major drawbacks.
      I sincerely hope that the management takes proactive steps to address these issues and works towards improving the customer experience in the near future

      Business Response on Google Jan 31st, 2024
      I was expecting this review. We actually have video from security cameras and statements from other guests to back our staff. Each of whom stated she was not confrontational and reacted only after your group became confrontational. Your group arrived late. They were informed of the seating for the evening and chose to move your seats displacing two other groups that had arrived separately. On top of that you created such a disruption 2 guests left. I am the owner. I arrived as I said to you over the phone in 10 minutes not the 15 promised but your group had left already.Cursing at and intimidating my staff is unwelcome. We set up groups a certain way to avoid interruption during the class and we do not sell tickets to guests after the start time to avoid further delays.But I digress. Regretfully, we are issuing a statement that you and your guests are no longer welcome at our studio. Eton security ha been informed, I believe you spoke with them and your pictures, information and the security videos with audio are reserved for any future need to reply. I am also sending your group emails with the included security photos and video to corroborate our descision.

      Jinan Mohtadi on Google

      image Had the worst customer experience ever, the employee was shouting at us a group of six and asked us to leave just because we moved our places, she couldve spoken to us in a calmer tone but she asked us to leave while shouting !! Very unprofessional and very unwelcoming ! I wish there is a zero star option!

      Business Response on Google Jan 15th, 2024
      I was expecting this review. We actually have video from security cameras and statements from other guests to back our staff. Each of whom stated she was not confrontational and reacted only after your group became confrontational. Your group arrived late. They were informed of the seating for the evening and chose to move your seats displacing two other groups that had arrived separately. On top of that you created such a disruption 2 guests left. I am the owner. I arrived as I said to you over the phone in 10 minutes not the 15 promised but your group had left already.Cursing at and intimidating my staff is unwelcome. We set up groups a certain way to avoid interruption during the class and we do not sell tickets to guests after the start time to avoid further delays. Only 6 of your 7 had signed up at the time of the incident.But I digress. Regretfully, we are issuing a statement that you and your guests are no longer welcome at our studio. Eton security ha been informed, I believe you spoke with them and your pictures, information and the security videos with audio are reserved for any future need to reply. I am also sending your group emails with the included security photos and video to corroborate our descision.

      jihad mohtadi on Google

      image Unprofessional

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      Overall Rating

      Overall Rating
      ( 155 Reviews )
      122
      21
      3
      1
      8

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