KeyBank

Don't bank here they woohelp you if you don't have an account.
Jun 27th, 2023

By far the worst keybank branch in Columbus. To many details to go into. Do not trust William Fields or Nana for your banking. Cannot even get a address right, input information correctly, or do simple math.
Feb 18th, 2023

May 19th, 2022

It used to be a good bank branch a few months ago but now I had a bad experience. I have a car loan through their bank and have had several bad customer service experiences. Their customer service representative were very rude. I wouldn't recommend this branch for loan service especially. Use different branch.
Dec 23rd, 2021

Update: I spoke with Tola in the executive office and then met with Mariah, the branch mgr at this same location 2 days ago. She was able to re-open a new account and honor the cash promo, which I had been denied, when my account was closed for fraud. Both were friendly and professional in dealing with me and my only reason for not giving 5 stars is because they are still in the process of reimbursing my initial deposit. I see I am not the first customer to have a problem with William Fields at the 1710 N. HIgh St, Columbus branch. He never returns calls and was never able to help me resolve my online access issue, before KeyBank automatically closed my account for suspected fraud, when I logged in from Texas. Customer service as a whole is useless and even Tola in the Executive office, who supposedly opened a case, to determine why my account was closed, has not returned my call in over 2 weeks. This is my worst experience with any US bank and to top it off, KeyBank will not return my initial $500 deposit, after they closed my account 6 weeks ago. All I hear is that the check is in the mail and how it is the fault of USPS, that I have not received my money, even though I did immediately receive multiple letters from KeyBank, when they closed my account.
Mar 1st, 2023