Moo Moo Express Car Wash - Broad St.

Jul 3rd, 2023

I have a membership so I use Moo Moo regularly.
Jul 1st, 2023

My subscription is with clean express in Pittsburgh. I guess I will need to address with them my problem with their sister location. When visiting family in Columbus We went through moo moo with our 4 month old sienna. During the clean, a LOUD noise startled me on my drivers side. Upon drying and inspecting I found a series of small dents on the ridge of one of the door. I followed protocol and filled out a report. When the employee looked I asked what the employee thought and he said it looked consistent with the damage that would be caused by a machine. I then waited for my phone call that I was supposed to get in 72 hours. After 3 weeks and multiple phone calls to corroborate and to the location I was finally able to get ahold of the manager Ryan who was "Just about to call me" to tell me that he reviewed the video and there was no malfunction or damage caused by their equipment. I asked him to check with his employee who took the report and he let me know that it was him!!! He proceeded to either forget completely (or more likely) lie about our conversation. I now have to determine if I want to file an official claim with the courts out of my home state. On principle alone I feel compelled to do something. To be completely honest, I am not overly worried about the damage, Its just a car. The damage didnt break the paint and it will not rust because of the damage. As a mechanically minded person, my primary concern is understanding what caused the damage and preventing re-peat issues for me or their other patrons. It is clear to me that the managers primary concern is rejecting any liability regardless of what actually happened. My frustration is with the Lack of integrity of both the local manager as well as the corporate office who sheds any responsibility for their locations. I have determined that I may be best served to just wash my own car and to share with as many people as possible my experience. PS I read the other recent reviews...It does smell awful there, another indication of a lack of care or concern from the staff, management and ownership.
Jul 1st, 2023

Jun 15th, 2023

Love Moo Moo Express Car Wash!
Jun 14th, 2023