Nespresso Boutique Columbus

Extremely disappointed in this store. They first told us they were at capacity when we entered, so we waited outside and when two people left, we came into the store. Then, when we entered, they told us to wait in line... When they wanted us to wait behind people that were getting an entire demo of the machines? I'm literally here to grab refills for our Nespresso. It made absolutely no sense and the workers were not kind. Will not be returning.
Mar 14th, 2023

LOVED IT!!! The workers treated me so well! It was my first time at the store. I was able to easily choose what flavors I wanted. Will be back again!
Mar 1st, 2023

Extremely rude older lady. No compassion. Will not support this store as long as that KAREN still work there. Not good for business!
Feb 23rd, 2023

Despite being first in line, we were loudly accused of trying to cut in line by Patrice when we moved away from a sneezing and unmasked woman (who came in after us.) They then served the sneezing woman before us (who again, had come in after us.) We spend hundreds of dollars here every month, but Im so frustrated and annoyed by this experience I might start looking at other options. Update! On another visit today, this same woman, Patrice (Patricia?) stopped us at the front door and asked us how she could help us. I put on my best happy face and said, Were just here to buy some coffee. Her response? We dont sell coffee. Dumbstruck, I pointed to the wall of vertuo pods behind her. She got flustered and said, You wouldnt believe how many people come in here and try to order a cup of coffee. Our cashier seemed embarrassed and apologetic about Patrices behavior.
Feb 23rd, 2023

Absolutely HORRIBLE experience every time I have been there. Regardless of if theyre busy or not. My most recent visit will be the last time I ever go to this store and I may stop using Nespresso products all together due to my experience. The representative named Matt was unnecessarily rude to every person that walked into the store causing three people ahead of me to leave in frustration. The store takes the boutique concept too far. To the point that its actually an incredibly unpleasant experience. I was reprimanded on one of my first visits for try to look at the boxes on the wall too close. I was NOT picking them up, just looking so I could see the box that looked like what I had received through the mail. I was told I could look at a piece of paper and to stay away from the display wall. Between rude staff and an over complicated ordering process this place is an absolute waste of time and patience.
Dec 25th, 2022