Granite Tops and More

We had a great experience with this company. They had a lot to choose from. Our project was 2 and a half hours away and they said no problem, they travel. I highly recommend them. Thanks for a job well done.
Mar 30th, 2024

Dec 22nd, 2023

Gave me a good price on a counter top
Dec 12th, 2023

Oct 18th, 2023

I had really hoped to have a much different review but after a week I have been given no other option but to share my actual experience. I do NOT recommend this company. There are plenty of other great countertop companies in the Columbus area I would choose when making a large home improvement/investment. The Calacatta Andromeda Quartz is what I selected. The obvious benefit of quartz is its consistent pattern/veining. Ive attached photos of what I received versus what was in the showroom after they tried telling me what they had installed was normal. On the right side is what they installed while on the left you see the more distinct veining that is in fact normal throughout the rest of the quartz they installed in my kitchen and 2 full bathrooms. To spend thousands of dollars for this to be the result is honestly just sickening. PLEASE do not let this happen to you. I had a nick in the backsplash that had to go back to the warehouse and be redone in addition to a large scratch on the end of my bar overhang that needed to be buffed out, after proceeding to tell me that was because the stone was heavy when they carried it. Therefore, it got scratched when it hit something on the way in my house. The frustration actually started before the installation. My installation had been scheduled for 9a-10a the day after Thanksgiving. I had planned my schedule around that time/day. I then received a text at 7:20p the night before thanksgiving that my installation changed and they would now be there between 1p-3p. I texted back within 30 minutes of the text coming in as I had planned my schedule around the time they originally gave me but with it obviously being almost 8p, I never got a response back. Because of that I was unsure what was actually happening that next day and ultimately couldnt be a part of the plans with my out of state family. Even after that last minute change, they didnt show up until after 3:30p. During the process, they took a small chunk out of my hardwood floor and spilled paint thinner on my rug (they had a drop cloth down so I pulled it back to prevent more from soaking in). While these were unfortunate, they wouldnt have been the end of the world had my countertops been installed in a manner and quality I had anticipated. Their first response from Kelci, when I addressed the quartz defect during the installation was that I didnt come in and choose the exact slab therefore accepted this particular slab that they installed. I explained that I had not been given that option and they quickly retracted and said they dont normally offer that as they choose the section of the slab so they can maximize the square footage of the slab. They still keep saying I approved this slab but Ive never signed anything or received any proof (which would be news to me) that I accepted this slab. I walked into the showroom 6 days later (as it was the first day I had the availability to do so) and dealt with Brittney and she was very helpful and expressed she agreed it didnt look right and helped me locate the section of the slab that was equivalent to the area I have been referencing. She asked me to send her these photos and mentioned she felt like since it was a significant difference that there was a good chance the owner would agree to replace the slab. A day later, now via text (supposedly its Brittney but Im not convinced) Im being told that they are retracting everything Brittney told me and that she went back out and realized we were looking at the wrong section and indeed what they had installed is normal. You look at the photos and be the judge of that for yourself. The coloring is the same. The photos were taken in two different locations which is why the color is different. The issue is the blurred/distorted veining.
Dec 3rd, 2023