Alex Titus at Guaranteed Rate (NMLS #1832943)

I worked with Stephen Dillman and his team on a refinance and he was excellent to work with! Always available by text or phone and was very efficient on my loan. He made the entire process very smooth and I am grateful for his expertise! Would recommend to anyone looking to purchase a home or refinance!
Aug 28th, 2020

Loan was originally supposed to close on the 2nd. We wrote up an addendum to close on it before the 17th thinking we could push it up easily and knowing this is going to cost myself and the other party more money and more of my time to have to push it past that date... I was told basically we are short staffed and nothing we can do. Literally everything is ready to go a week and half prior Peggy Holbrook would not allow us to be pushed up 2 days when it would save myself and the party buying my home a lot of time and money. This is unacceptable and not how you should do business..... it looks like they ended up making an exception as they should have from The beginning.
May 10th, 2020

AWFUL! MISSED A 46 DAY CONTRACT CLOSING DATE ON A STANDARD PURCHASE LOAN. JAMES HAZLEY LIED THROUGHOUT THE ENTIRE PROCESS AND SAID WE WERE ON TRACK TO CLOSE EARLY AND 2 DAYS BEFORE CLOSING STATES THEY WONT BE ABLE TO MAKE THE CLOSING. THE APPRAISAL CAME IN AT VALUE ON 6/26 FOR A CLOSING DATE OF 7/27!
Dec 23rd, 2019

Jason Harris has handled our mortgages for our last two houses. His streamlined approach and attentiveness made my husband and I feel like we were in good hands. I've referred several family members to him since and they were also impressed. We'll be back!
May 13th, 2019

Mitchell the loan officer will ask for all your documents and then out of no where he will not answer your text messages or emails. I wanted to know the status of my application after everything was completed but did not get a response. So I decided to go elsewhere where they will respond. If they are hard to get ahold of why would I give them my business, I prefer to go somewhere where they will be more professional and know how to communicate with me and not waste my time.
May 2nd, 2019