KIERA OVENSERI, PA-C

Oct 24th, 2023

Had a negative experience, but was reached out to and the issue was corrected and I'm very appreciative of that.
Oct 11th, 2023

Dr. Copley is extremely informative and personable. I cant recommend her, enough.
Oct 9th, 2023

Oct 3rd, 2023

UPDATE: 10/3/23: 8:19 am - despite telling them to leave me alone, Jessica just called me back and said that they make calls at all times of day and that mental health doesn't have a schedule. There is a reason or excuse for everything here. The complete lack of accountability and respect is beyond disgusting. UPDATE: 10/3/23: Jessica the "customer service" person thinks it's ok to call a mental health patient before 8 am. She then questioned in the voicemail this review and implied it was my fault that I was unhappy because I didn't tell them I didn't want a male provider. I am curious if anyone at this agency has trauma-informed care training? Daniel, my provider, interrupted me repeatedly during the appointment, wouldn't let me finish my sentences and was dismissive throughout the entire appointment. LEAVE ME ALONE. YOU HAVE DONE ENOUGH. It's seriously alarming that you are allowed to interact with people with PTSD at all given this experience. UPDATE 9/28/23: My therapist convinced me to just get through to an appointment because I really needed mental health medication management but yesterday's appointment with Daniel was the worst medical experience of my life. I feel re-traumatized, didn't sleep at all last night, have barely eaten since my appointment and feel sick. I am in shock that a mental health provider doesn't come from a place of trauma informed care but that was the exact opposite of my experience yesterday. I'd especially advise women looking for help with CPTSD symptoms to avoid. My therapist sent them a referral. When I called to follow up more than a week later they said they didn't have it and I could fill out a form online and that someone would get back to me in 3-5 business days. To be so dismissed when I was trying to be proactive about a mental health crisis is beyond disgusting.
Sep 28th, 2023