H&R Block

I've been using H&R Block for years. I'm very happy with the service that I've received. It is very cost-effective and saves my valuable time.
Mar 24th, 2024

Mar 8th, 2024

Kevin is awesome! I love going to my tax appt every year!
Feb 4th, 2024

My original tax preparer, Patrick, was a nightmare to deal with. He walked into the building for the first time that morning 3 minutes after my appointment started. He couldn't even be bothered to apologize for being late. He gets situated and calls me back. He noticed my wife should be there and asked where she was. I explained she wasn't feeling well, and I'd been told earlier that morning that I could have her sign the documents at home and bring them back. Patrick said that wasn't the case, refused to ask Kevin who told me that and told me he'd been there for 5 years as if to say he knew what he was talking about. That was the furthest thing from the truth. I had to do his job and ask Kevin to explain how we could do things. Once we start discussing addresses, names and emails, despite my spelling out everything phonetically he misspelled my wife's name and entered the wrong email address. We hadn't even gotten to the taxes yet, and he was already making mistakes. As he gets into the taxes he doesn't say anything to me. Completely awkward silence while I hear Kevin in the background connecting with his clients and sharing tips. I just longed to be one of those clients honestly. While he's putting in the taxes he still needs to ask questions from the preparer next to him. For someone who exclaimed earlier that he'd been there for 5 years, it really didn't feel like it. We only had 4 standard w-2's. It took him 2 1/2 hours. It took so long that as I was leaving my wife called me because she was worried that it took so long. I went home to have my wife sign the documents. While she did that I called back and asked to have Kevin or someone else look at my taxes. To be honest, Patrick's incompetence concerned me. I came back later that day and went straight to Kevin's desk. Long story short, Patrick had made a couple of errors. He did not talk to me while he was entering numbers, and he still erred. Visiting Kevin saved me $57. I think H&R Block is great as I've had good experiences in the past, but Patrick is not the tax Preparer you want. Kevin is amazing. Something tells me Debbie knows what she's talking about. I'll forever be a loyal client of H&R Block, just not Patrick.
Jan 12th, 2024

May 22nd, 2023