Old Time Pottery

Horrible customer service experience returning two items. I had the receipts, but the cashier couldnt figure out how to return the items, so she called over a woman named Tina who came over and said since the plate racks (that I bought here just a few days prior) didnt have the tags on them, that I couldve gotten them from anywhere, despite me having the receipt that clearly showed the items I was returning After that accusation, I assured her that I did buy them here just a few days before and showed her the items on the receipt. I told her I can even show her what shelf I got them from, at which point she became stand-offish and said that I would need to go get some in the store that had tags on them so they had something to scan She didnt even offer to get them for me, so I went and got them myself, brought them up to the register and finally got my refund. The worst part is, I was planning on returning the two things that I needed to and then stay and shop for some other things, but because of the terrible customer service, I returned my items and left. I used to love this store, but I will no longer shop here because of how I was treated by your employee, Tina.
Mar 20th, 2024

Mar 16th, 2024

My daughter and I had the best time! Then at check out Michelle Calor (sorry, if I misspelled your handwriting is tiny) was the best customer service person ever, what a great day! Thanks
Feb 28th, 2024

Feb 18th, 2024

Only one in ohio. Great prices and selection
Feb 3rd, 2024